Marko Kautiainen

Problems with Webropol

Webropol-service has been working slowly from time to time and at this moment it is not responding at all. System is provided to us by 3rd party software house and therefore JAMK ICT-Services is unable to fix it. We have reported all issues to vendor.

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Changing password with online bank authentication

In JAMK we have used Vetuma-service for years to change passwords with online bank accounts. The authentication method that vetuma.jamk.fi uses is replaced with national suomi.fi -authentication on 1.1.2018. Notice! From users point of view, nothing has changed! Service is still used with the same internet address as before (https://vetuma.jamk.fi) and all instructions are still […]

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Changes in print credit purchases

From now on, print credits are purchased using online bank payments. It is not possible to purchase credits from library anymore. You can check your print quota and buy more quota by logging into the print management service (accessible only through JAMK’s internal campus network) –> Click here to log in to the print management […]

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Problems with O365 email service – fixed

Several users have reported about problems with their O365 maiboxes today. Problem does not affect all users and even symptoms are not the same for all users affected. Some cannot open Outlook at all, or their mobile device synchronization does not work. It is also possible that Outlook does not work within browser. Few users […]

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Monthly maintenance dates at 2017

Monthly maintenance dates at JAMK (year 2017): to 15.6 to 13.7 to 10.8 to 14.9 to 12.10 to 16.11 to 14.12 On these days there might be short blackouts on all JAMK’s ICT-systems. We try to schedule all massive blackouts after 16 o’clock. We will inform changes separately if needed. JAMK ICT-Services

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Weird test message in inbox?

Users of CRM-system received a test message this afternoon. The message was not sent by a virus. It was a test message that was automatically sent by our CRM-system while it was being configured. Message body was like this: “This is a test message to check the outgoing email configuration for Sukunimi, Etunimi.” You can […]

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Disallowed attachments in email

JAMK email system now filters disallowed attachment types besides performing normal virus/spam-filtering procedures. If incoming message contains one or more disallowed file type, all attachments are removed and recipient is informed about this. This is a very common method to try and prevent malicious attachments that are activated by user by mistake. Even though there […]

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Changing O365 language

Changing the interface language of Office365 main page is currently possible only by system administrator. It is possible to change the language of Outlook and some other O365 services yourself through settings, but the language of O365 main page must be changed centrally. If you want to change the language of your O365 main page, […]

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Staff mailbox migrations to Office365

Staff mailbox migrations to Office365 are running in the background and this process will complete within next few weeks. Users receive a separate notification email when their mailbox is about to be migrated. Mailboxes are fully functional for the whole time. After mailbox migration ends, user has to enter their email address and password to […]

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Monthly maintenance dates at 2016

Monthly maintanence dates at JAMK at year 2016 are as follows: thu 11.8 thu 15.9 thu 13.10 thu 10.11 thu 15.12 On these days there might be short blackouts on all JAMK’s ICT-systems. We try to schedule all massive blackouts after 16 o’clock. We will inform changes separately if needed. JAMK ICT-Services

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Malware/spam filtering updated

The amount of malware and spam emails has increased and they have become technically more advanced and harder to detect. As a result, the JAMK email filtering system been upgraded to meet today’s requirements. In the future, all incoming and outgoing messages are scanned and filtered by Microsoft Exchange Online Protection (EOP). Incoming messages with […]

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Do not open suspicious emails/attachments!

Some users have received emails with malicious attachments that try to encrypt all files/directories that the user has rights to. In most cases it is not possible to decrypt files unless paying a “ransom” to the author of the malware program. Basically it is possible to recover from this kind of situation only by restoring […]

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Apple recalls faulty chargers!

Apple recalls faulty chargers sold between years 2003 and 2015 with Macs and some iOS devices because a risk of electrical shock or fire hazard if touched.  Apple’s announcement (with instructions how to identify a defective plug): http://www.apple.com/uk/support/ac-wallplug-adapter/ If you find out that you do have a charger that is listed as faulty, you need […]

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New Helpdesk-site is here!

Brave new Helpdesk-site is here! On new design we’ve been focusing to update layout and usability of the site. Helpdesk is now mostly bilingual (FI&UK) and we also try to keep it that way, allthough translation is not complete yet and neither is content. From the frontpage you can still send error reports and feedback […]

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