Article-archive

All Helpdesk-articles/news:

The data retrieved from Reportronic to Drupal for projects is not updated. The problem has been reported to drupal's supplier ...
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Moodle maintenance break on September 19th from 07:00 to 08:00 am. Moodle is not available during maintenance ...
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The servers and database of the Reportronic system will be updated on Friday 23.9, and the system will not be ...
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Staff The programs will continue to be used as before. With the new contract, more programs are available. The Creative ...
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The Webfile file transfer service has been one option if there has been a need to transfer files from the ...
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Online learning environment Moodle is experiencing problems and it is not responding at this moment. Service provider is looking into ...
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The short course will be out of service on Thursday 1 September from 8 am to 12 pm due to ...
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A problem has been detected in the Funet network, which affects availability of some services. For example, any Microsoft's services ...
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Most ICT service personnel spend their summer holidays in July. However, there are staff on site throughout the summer with ...
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Changes will be made to the Outlook meeting resources on June 13, 2022. It is not possible to make the ...
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Services that use HAKA login (e.g. Moodle) are suffering a malfunction that is caused by the encryption certificate that was ...
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MyFolder recordings that have not been viewed in the last six (6) months are automatically moved to the Panopto’s Recycle ...
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This Halko IDM version upgrade maintenance causes interruption of: user account creation, update and continuationpassword setting and changeapplication of rights ...
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Moodle maintenance break on June 2nd from 00:00 to 08:00 am. Moodle is not available during maintenance ...
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We have detected a malfunction in Moodle's automatic course removal system. As a result of this, also some of the ...
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There is a technical failure in Elmo Desktop, and it is not currently possible use. Forms can be accessed through ...
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During the exam week (week 22), the ICT Services support staff is reserved for technical arrangements, so the response time ...
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After June 1st, 2022, OneDrive size limit per user is 50GB (please notice update in the end of this article) ...
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There is an issue with Reportronic service that prevents logins. Service provider is fixing it. Update:This problem is now fixed ...
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MyFolder recordings that have not been viewed in the last six (6) months are automatically moved to the Panopto’s Recycle ...
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There are few external user accounts (also called UFO accounts) in JAMK. After 11.4.2022 also these will be required to ...
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You will be notified when the installation is ready to be installed. The installation must be completed within 5 days, ...
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Moodle maintenance break on March 21th from 07:00 to 08:00 am. Moodle is not available during maintenance ...
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ESS-system service maintenance break on fri 18.2 10-12. The system might not be available during maintenance ...
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There are some problems with Office365. Problems consern primarily portal.office.com -site, which is used for logins. Microsoft has announced that ...
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The encryption certificate used by Panopto expired yesterday (19.1.2022). It was renewed today at about 10 a.m., but at the ...
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Encryption certificate of Panopto service has expired today 19.1.2022 14:00 and it causes erro message when opening Panopto website. Service ...
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JAMK’s Office365 service has mandatory strong authentication requirement for all users after Monday, January 17th 2022. Read instructions https://helpdesk.jamk.fi/en/strong-authentication-in-jamk-secure-your-account/ ...
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Moodle maintenance break on January 17th from 07:00 to 08:00 am. Moodle is not available during maintenance ...
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MyFolder recordings that have not been viewed in the last six (6) months are automatically moved to the Panopto’s Recycle ...
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A version update to Reportronic will installed on Tuesday, November 16, 2021. The update starts at 7 am and it ...
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Moodle service maintenance on November 4th from 00:00 to 06:00 am. Moodle is not available during maintenance ...
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After 19.10.2021 14:00, when logging in to the Eduroam wireless roaming network with JAMK account, the username must be entered ...
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MyFolder recordings that have not been viewed in the last six (6) months are automatically moved to the Panopto’s Recycle ...
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There is currently problem in Moodle that prevents some users from logging in. We have opened a service request to ...
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​All Helpdesk services will be closed on Friday ct 24th afternoon due to staff wellbeing afternoon. Helpdesk services normally on ...
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We have detected a problem that prevents using Moodle service, our specialists are investigating the issue ...
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There has been several news articles on media about how the users of various organizations have been receiving phishing email ...
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Panopto has encountered problems on 2 September 2021. According to Funet, the problem affects several organizations. Updated 12:30 pm: Problems ...
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There are extensive problems in Moodle including orders, editing, returns, forums, news. The cause of the problem is currently being ...
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Moodle service maintenance on Tuesday 31 August 2021 from 7:15 to 7:30. Moodle is not available during maintenance ...
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We've detected an error within Shibboleth/HAKA login service, which means that the services using it are currently unavailable. These services ...
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At the moment timetable engine doesn´t show all the reservations right. If teaching is remote teaching (webinar in Zoom or ...
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JAMK Sign service maintenance on Monday 30 August 2021 from 16:00 to 19:00. JAMK Sign is not available during maintenance ...
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Sign-in changes are made to Office 365 between July 21. - 23.7. This can cause short interruptions to log in ...
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Problem solved. Moodle is currently experiencing technical difficulties. The service is not available ...
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Moodle maintenance break on July 15, 2021 from 00:00 am to 06:00 am. Moodle is not available during the period ...
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Moodle maintenance break on June 23, 2021 from 7:00 am to 08:00 pm. Moodle is not available during the period ...
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The project management system Reportronic is not available on Friday, June 4, 2021 at 7-9 because of maintenance. During maintenance, ...
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Peppi will be under maintenance on Tuesday 25.5.2021 from 3pm to 7pm. Peppi is not available during the period. We ...
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Peppi maintenance break 17.5.2021 16:00-16:30 ...
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There was a large power outage in Jyväskylä on Saturday-Sunday night and as a result, some services are not operational ...
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The update applies to machines that have not yet received the update or for some reason the installation has failed ...
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Microsoft has reported that they are investigating issues with Teams. Title: Can't access Teams User Impact: Users may be unable ...
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update 8.49Maintenance over. ----- Estimated duration of the maintenance 1 - 1.5 hours. The service is available as soon as ...
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After the Moodle update on April 13, 2021, Turnitin reports have not appeared in Moodle. If you urgently need Turnitin ...
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Peppi will be under maintenance on Wednesday 7.4.2021 from 16:00 to 20:00. Maintenance will concern students PLP and errors in ...
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Last weekend, timezone was changed to summer time, and although this is usually handled automatically on JAMK's computers, the clock ...
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Over the weekend, Nordunet disabled Zoom’s so-called AWS service, i.e. Zoom in the Amazon cloud, where alse cloud recording and ...
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Zoom's cloud recording service will be disabled on Friday 26.3. at 4 p.m. At the same time, the streaming feature ...
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Short maintenance break will occur in Elmo-services at 16.3.2021 15:30 Downtime will take about 5-30 minutes. We apologize for the ...
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Microsoft has informed that several O365 services are suffering login problems globally. This includes but is not limited to Microsoft ...
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The media has recently reported about new vulnerabililities found from Microsoft Exchange email system. All email systems administrated by JAMK ...
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Short maintenance break will occur in Peppi-services at 3.3.2021 16:00-16:05. Downtime will concern following services: Course search, Course feedback, Timetable ...
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JAMK's Office365 service has mandatory strong authentication requirement for all users after Monday, January 17th 2022. For students, strong authentication ...
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This is a reminder for not to open any suspicious messages/attachments, or click the links within them. Even messages from ...
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Moodle is not available at this time ...
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Adobe will end support for Flash player on December 31, 2020. Security updates are no longer available for this application ...
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There are problems signing in to Peppi, Exam and Moodle. The cause of the problem is being investigated. We apologize ...
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This Halko IDM version upgrade maintenance causes interruption of: user account creation, update and continuation password setting and change application ...
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The M-drive that contains shared folders will be unavailable on Friday 4.12.2020 because of maintenance. During maintenance, all folders will ...
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Microsoft discontinues the use of the Stream Service as a destination for Teams recordings. From now on, the recordings will ...
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Webropol's service provider (Telia-Inmics) is experiencing server problems after last night maintenance period, which prevents also us from using Webropol ...
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An error situation has been detected in the Peppi service and login does not work at the moment. The situation ...
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It is now possible for students to purchase Adobe Creative Cloud at a very affordable price. See the Home Use ...
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A problem has been identified between the Peppi student management service and Optima, which is why some students are currently ...
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The update will cause short interruptions to the service during the day. We apologize for any inconvenience this may cause ...
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There has been a lot of news in the media recently about scam calls, where the caller usually says in ...
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Teams users around the world have reported weird "FCM Test messages" on their mobile devices. JAMK users have also received ...
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Due to school closures, Adobe has enabled the use of Creative Cloud products on students' own computers. Products will be ...
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Within recent days, there has been some misleading media coverage about Zoom's privacy. Older Zoom version has for iOS devices ...
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The new Adobe Agreement has resulted in the following changes. From now on, all workstations will have Adobe Acrobat Reader ...
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All telephone subscriptions used by Jyväskylä University of Applied Sciences will change operator on Thursday August 22, starting at 8.00 ...
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During this time, ICT services can be reached by phone +358 40 5142 911 or by chat. Janitors can be ...
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Due to license changes made by Oracle, we've been forced to uninstall Java from JAMK's workstations. As of 16.4.2019, free ...
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Email does not provide an easy-to-use and reliable mechanism for securing message content and therefore sending any sensitive information via ...
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Reason: Upgrade Impact: remote.jamk.fi We apologise for the inconvenience ...
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The old versions of Windows 10 are automatically upgraded to the latest version. The preparatory installation is done in the ...
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