The Office 365 service (which also includes the Outlook e-mail service) has notified several users within last 24h that the organization has adopted two-phase authentication (MFA) and that the mail application on the terminal must therefore be changed. Two-phase authentication has not been implemented and the notification is due to a fault in the O365 service that is currently being fixed. […]
Continue readingProblems with Moniviestin
Moniviestin service that is administered by University of Jyväskylä, is experiencing some issues that prevent usage. We’ll update this post when we know more about the situation. Update:More details about this situation: https://www.jyu.fi/digipalvelut/en/news/extensive-problems-file-services-2019-02-13 Update: Problem fixed 13.2. klo 13
Continue readingProblems while accessing Elmo/intra-sevices?
Login settings to Elmo/intra-services has been updated and that is why browsers might show “session expired” messages that prevent page to load correctly. You can fix this by clearing browser cache within your browser. Instructions can be found from here:How to clear browser cache for all major browsers Background:Within JAMK’s network (while using JAMK’s workstations), […]
Continue readingChanges on o365 service
Microsoft’s O365-service licences changed and for that reason some applications might not be available. Situation should normalize within 30 minutes after system has processed all changes (might require you to logout and then login again). This should not affect email delivery, but it is possible that on some rare occations senders will receive an error […]
Continue readingNetwork problems – Fixed
Internet connection to/from JAMK is not working. The problem started about 10:20am. Update: Operator is fixing cable issue between Jyväskylä-Tampere. Update: Internet connection has been fixed on 19 November 8:01.
Continue readingNetwork problem – Fixed
Internet connection to/from JAMK is not working. The problem started about 7:15am thu morning. It looks like the problem is within Funet. Update 15:52: The problem is now fixed
Continue readingNew Windows 10 version now available to install!
New Windows 10 version is now available for all staff workstations (Windows 10 version 1803 / April 2018 update). You may choose the best moment when to install. Instructions: 1) Start Software Center from desktop 2) Choose “Updates” 3) Choose “Feature update to Windows 10 (Business editions)” and click “Install” 4) Update downloads required files […]
Continue readingReportronic maintenance thu 14.6 8-10am
Reportronicin version upgrade 3.03.700 will be installed on thu 14.6. 8:00-10:00am. During the update process, Reportronic will not be available to users. We will inform about new features that this update contains later. If you have any questions, please contact Reportronic administrator.
Continue readingjamk.fi web-service maintenance monday 11.6 9.00-12.00
We are doing some maintenance to jamk.fi web-service on monday 11.6 9.00-12-00. This maintenance will cause service interruptions to jamk.fi, study-guides, eamk.fi ja finnips.fi -websites.
Continue readingProblems with Outlook email application – Fixed
Since thursday evening Outlook client has been constantly asking to input password and because of that it is unable to connect to server. Typing correct password does not help in this case. Oikean salasanan kirjoittaminen ei siis auta. The problem lies within Microsotf’s O365 service and we are working to fix it. In the meantime, […]
Continue readingWLAN changes, open WLANs will be discontinued at 13.6.2018
Wireless network at Jyvaskyla University of Applied Sciences has been re-configured and renewed. Old open WLAN’s without encryption (“JAMK” ja “JAMK-N”) will be discontinued at 13.6.2018. After 13.6.2018 all WLAN traffic will be encrypted and connection requires authentication. You can find detailed information about WLAN names etc. from https://helpdesk.jamk.fi/en/wlan
Continue readingFunet Zoom Network Meeting System to replace Adobe Connect
Funet Zoom Network Meeting System will completely replace Adobe Connect by the end of year 2018, as Adobe Connect has proven to be unreliable due to its obsolete technology. Adobe Connect will be usable until the end of the year. Zoom has been tested with the test team and it has proven to provide better […]
Continue readingElmo maintenance thu 14.6. 09:00 – 12:00
Elmo services will be migrated to a new platform at thu 14.6. 09:00 – 12:00 Elmo Desktop, Elmo Teams and Elmo intra will not be accessible during migration. Sorry for any inconvenience. JAMK ICT-Services
Continue readingSpam/viruses!
This is a reminder for not to open any suspicious messages/attachments, or click the links within them. Even messages from colleagues cannot always be trusted since the sender information may be faked or account may have been breached. Within last few days, there have been several occations where JAMK staff/student accounts have been used to […]
Continue readingAbout Webropol queries
When creating Webropol queries, please remember to follow instructions on the login page (http://webropol.jamk.fi). Webropol has a built-in folder structure for your own queries. When saving creating query, first select the folder of the staff/students and then the folder of your department. If you have already created your own query to the root folder or […]
Continue readingPOP3 and IMAP4 -support ends 1.5.2018
JAMK’s O365-system support for old and in many ways insecure pop3 -ja imap4 -email protocols end 1.5.2018. Basically all modern devices and their email clients support better methods (for example Activesync). If you do not know you have been using these old methods, you don’t have to do anything. Background for this change: There are […]
Continue readingOld OWA for iPhone, iPad and Android mobile apps will retire 15.5
Microsoft has informed us that they are preparing to retire OWA for iPhone, iPad and Android in May 2018. In mid-April, OWA mobile apps will no longer be available for download in app stores and on May 15, 2018, existing OWA mobile apps will be retired. If you have been using old “OWA for Android” […]
Continue readingOffice Mix service ends 1.5.2018
Office Mix Preview -service will be shut down at 1.5.2018. Office Mix Preview has been helping users to create and share interactive online recordings of their presentations. Thanks to the positive feedback from users during the Preview, Microsoft has decided to end Office Mix and to integrate its best features directly into PowerPoint, Microsoft Stream, […]
Continue readingMonthly maintenance dates at JAMK (year 2018)
Monthly maintenance dates at JAMK (year 2018): to 14.6 to 13.7 to 16.8 to 13.9 to 11.10 to 15.11 to 13.12 On these days there might be short blackouts on all JAMK’s ICT-systems. We try to schedule all massive blackouts after 16 o’clock. We will inform changes separately if needed. JAMK ICT-Services
Continue readingProblems with Webropol
Webropol-service has been working slowly from time to time and at this moment it is not responding at all. System is provided to us by 3rd party software house and therefore JAMK ICT-Services is unable to fix it. We have reported all issues to vendor.
Continue readingChanging password with online bank authentication
In JAMK we have used Vetuma-service for years to change passwords with online bank accounts. The authentication method that vetuma.jamk.fi uses is replaced with national suomi.fi -authentication on 1.1.2018. Notice! From users point of view, nothing has changed! Service is still used with the same internet address as before (https://vetuma.jamk.fi) and all instructions are still […]
Continue readingAbout email distribution lists (staff)
All staff email distribution lists are now migrated to O365. This enables distribution list owners to modify contents of lists through Outlook address book.
Continue readingClassroom Booking System requires logging in after 8.12.
JAMK´s Classroom Booking system requires logging in with JAMK´s staff or student user name after 8.12. Classroom booking calendar is only for classroom booking information. From the system can be seen which room is available at the moment. Default view for students and staff allows to see only timetables for studying. Other booking information won´t […]
Continue readingOutlook’s Focused Inbox/Clutter -feature
O365 Outlook has a feature called Focused Inbox (previously “Clutter”). It is designed to to move less important mails to separate folder and this way to help user to be more productive. This has been confusing to some users and that is why we have decided to disable it from all mailboxes. If you have […]
Continue readingChanges in print credit purchases
From now on, print credits are purchased using online bank payments. It is not possible to purchase credits from library anymore. You can check your print quota and buy more quota by logging into the print management service (accessible only through JAMK’s internal campus network) –> Click here to log in to the print management […]
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Certificate error on Microsoft pages with Firefox
If you are browsing Microsoft’s web services using Firefox, you might receive an error message about faulty certificate (see example below). This is a problem that has to be fixed by Microsoft/Firefox and there is nothing JAMK ICT-services can do about it. We recommend that you use other browsers (IE, Edge, Chrome etc.) as long […]
Continue readingProblems with O365 email service – fixed
Several users have reported about problems with their O365 maiboxes today. Problem does not affect all users and even symptoms are not the same for all users affected. Some cannot open Outlook at all, or their mobile device synchronization does not work. It is also possible that Outlook does not work within browser. Few users […]
Continue readingInternet connection down 28.2 – Fixed
Internet connection is not working at the moment. The problem started 28.2 16:02. There is nothing we can do about it, since it is most likely caused by a physical fault on operators fiber cable. At this point there is no estimate how long does it take for them to fix it. We’ll update this […]
Continue readingMonthly maintenance dates at 2017
Monthly maintenance dates at JAMK (year 2017): to 15.6 to 13.7 to 10.8 to 14.9 to 12.10 to 16.11 to 14.12 On these days there might be short blackouts on all JAMK’s ICT-systems. We try to schedule all massive blackouts after 16 o’clock. We will inform changes separately if needed. JAMK ICT-Services
Continue readingStudent’s O365 logins not working! – Fixed
History repeats itself, since while investigating students Skype login problem, Microsoft support made some changes to login service and after that the situation escalated and now all students are unable to login to any Office365 services again. Microsoft has raised the priority of our support ticket and their backend product group is informed. At the […]
Continue readingOffice365 logins for students not working – Repaired!
While investigating Skype login problem, Microsoft support made some changes to login service and after that the situation escalated and now all students are unable to login to any Office365 services. We have asked Microsoft to raise priority on this support process. At the moment we do not have estimate how long it takes to […]
Continue readingProblems with O365’s Skype-logins – Fixed!
There have been some some random problems with random student accounts within last few days while trying to log in to Office365’s Skype for Business service. This does not consers all users and even those suffering about it may occationally be able to log in normally. System is maintained by Microsoft and there is not […]
Continue readingWeird test message in inbox?
Users of CRM-system received a test message this afternoon. The message was not sent by a virus. It was a test message that was automatically sent by our CRM-system while it was being configured. Message body was like this: “This is a test message to check the outgoing email configuration for Sukunimi, Etunimi.” You can […]
Continue readingESS-system mail delivery problem – fixed
ESS-system does not send emails at the moment. We are trying to locate and fix the problem. Update: The problem is now fixed and mails are delivered to recipients normally.
Continue readingDisallowed attachments in email
JAMK email system now filters disallowed attachment types besides performing normal virus/spam-filtering procedures. If incoming message contains one or more disallowed file type, all attachments are removed and recipient is informed about this. This is a very common method to try and prevent malicious attachments that are activated by user by mistake. Even though there […]
Continue readingChanging O365 language
Changing the interface language of Office365 main page is currently possible only by system administrator. It is possible to change the language of Outlook and some other O365 services yourself through settings, but the language of O365 main page must be changed centrally. If you want to change the language of your O365 main page, […]
Continue readingStaff mailbox migrations to Office365
Staff mailbox migrations to Office365 are running in the background and this process will complete within next few weeks. Users receive a separate notification email when their mailbox is about to be migrated. Mailboxes are fully functional for the whole time. After mailbox migration ends, user has to enter their email address and password to […]
Continue readingProblems with Office365 logins – fixed
Login to JAMK’s Office365-services is not working at the moment because of faulty encryption certificate. The problem is being fixed. ICT -Services Update 22:35 The problem is now fixed and system is working normally.
Continue readingMonthly maintenance dates at 2016
Monthly maintanence dates at JAMK at year 2016 are as follows: thu 11.8 thu 15.9 thu 13.10 thu 10.11 thu 15.12 On these days there might be short blackouts on all JAMK’s ICT-systems. We try to schedule all massive blackouts after 16 o’clock. We will inform changes separately if needed. JAMK ICT-Services
Continue readingNew user and no username/password?
Are you a new student and you are wondering what is your username/password to JAMK’s network services? Look no further, the answer is here: What is my username
Continue readingStaff mailboxes will be migrated to Office 365 cloud service at summer / autumn 2016
Staff mailboxes have been located at JAMK’s on-premise Exchange mail system. Next autumn mailboxes will be migrated to Microsoft’s Office365 cloud service. Office365 (or “O365”) is already familiar service to most, but not necessarily as an email system. Students have been using Office365 as their main email system for a long time and as a […]
Continue readingUpgrade your computer to Windows 10 before holidays!
In JAMK we are transitioning to Windows 10 operating system by fall 2016. We recommend that you the update your workstation/laptop before summer holidays, so that there won’t be an interruption to your work at a bad time after holidays. Classroom workstations have already been updated. Please contact ICT-services as soon as possible via Helpdesk […]
Continue readingOptima login not working at the moment – fixed
Optima login is not working at the moment. We are working on it… Update 11:50: The problem is fixed and system is working normally.
Continue readingProblem with Moniviestin – Fixed
Moniviestin-system is not working at the moment. It is not maintained by JAMK ICT-Services and therefore we can’t do anything about it. Update: System is now working normally.
Continue readingMalware/spam filtering updated
The amount of malware and spam emails has increased and they have become technically more advanced and harder to detect. As a result, the JAMK email filtering system been upgraded to meet today’s requirements. In the future, all incoming and outgoing messages are scanned and filtered by Microsoft Exchange Online Protection (EOP). Incoming messages with […]
Continue readingOptima login is not working! – Fixed
Optima login is not working at the moment. We are working on it… Update 27.2 7.30 The problem is now fixed.
Continue readingDo not open suspicious emails/attachments!
Some users have received emails with malicious attachments that try to encrypt all files/directories that the user has rights to. In most cases it is not possible to decrypt files unless paying a “ransom” to the author of the malware program. Basically it is possible to recover from this kind of situation only by restoring […]
Continue readingInternet connection down – fixed
Internet connection is not working at the moment. There is nothing we can do about it, since it is most likely caused by a physical fault on operators fiber cable. At this point there is no estimate how long does it take for them to fix it. We’ll update this article if and when there […]
Continue readingAdobe Connect Pro login problems 17.2.
Some users have been unable to log in to Adobe Connect Pro system today. It looks like login only works if it is done via direct link to meeting room. There has also been some problems with old meeting rooms getting stuck since last system update. This can be fixed by creating a new room. […]
Continue readingOptima maintenance/update 11.2.2016
A software update to Optima system will take place on Thursday the 11th of February 2016. The service break will last for maximum of 2 hours. More details can be found from vendor’s update info.
Continue readingAdobe Connect Pro -maintenance 3.2.2016 21.30 – 23.30pm
Funet updates their Adobe Connect Pro system to v9.4 today 3.2 at 21.30 o’clock. System will be unavailable during the upgrade. Detailed information: http://www.nunoc.org/nunocweb/ticket.php?key=NORDUNETTICKET-3576
Continue readingApple recalls faulty chargers!
Apple recalls faulty chargers sold between years 2003 and 2015 with Macs and some iOS devices because a risk of electrical shock or fire hazard if touched. Apple’s announcement (with instructions how to identify a defective plug): http://www.apple.com/uk/support/ac-wallplug-adapter/ If you find out that you do have a charger that is listed as faulty, you need […]
Continue readingAdobe Connect Pro problem
Adobe Connect Pro environment that is maintained by Funet/CSC is not working at the moment. The service has been suffering other problems in the last few weeks (“proxy error”) and apparently fixing those issues has now caused this critical unplanned blackout. This does not affect only JAMK, but basically all northern higher education institutions. There […]
Continue readingNew Helpdesk-site is here!
Brave new Helpdesk-site is here! On new design we’ve been focusing to update layout and usability of the site. Helpdesk is now mostly bilingual (FI&UK) and we also try to keep it that way, allthough translation is not complete yet and neither is content. From the frontpage you can still send error reports and feedback […]
Continue readingSystem maintenance at 14.1.2016 16-19 o’clock affects several services
On thursday 14.1. at 16-19 o’clock we are updating JAMK login services at the background and it affects to several systems (for example Optima, Asio, ConnectPro). Maintenance might be shorter than announced. At 16 there will be short approx 15 min shortage that affects for example Elmo, www-pages, Helpdesk, open study materials and blogs etc. […]
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