Service provides installed updates to ESS and that caused an issue with some users accounts not working. Service provider is troubleshooting and fixing the problem. Update: This problem is now fixed,
Continue readingPalette out of use 24.11. -name also changes to Rillion
Purchase invoice system “Palette” will be updated to new version on 24.11 and the system will not be available that day. The name of the system also changes. The new name will be “Rillion”. This is related to rebranding carried out by the system supplier as a result of the change of ownership. Due to […]
Continue readingStrong authentication will be extended to services using HAKA login on 12.12.2022
Strong authentication (MFA) is used in Jamk in several services and after Monday, December 12th, 2022, all services using Jamk HAKA login will also require it. For example Moodle and Peppi use HAKA. You can authenticate to these in the future the same way as you already do when you log into your mailbox or […]
Continue readingChanges on external user (UFO-accounts) credentials at 12.12.2022
At Jamk we use the external user’s so called “UFO accounts” for persons whose information is not maintained in the HR information system, but who have some kind of internship/employment relationship with Jamk. These accounts always have a staff representative as responsible contact person. For security reasons, strong verification (MFA) is required when logging in […]
Continue readingStrong authentication becomes even stronger at 1.12.2022
Strong authentication (MFA) will become even stronger on December 1, 2022, when the service will introduce login confirmation with a numeric code. After the change, when logging in, a short sequence of numbers is presented, which must be entered in the Authenticator application. The application also shows a rough map of the area from which […]
Continue readingProblem with Mobileprint service – fixed
Mobileprint service is not available at this moment because of problem within system configuration.
Continue readingEmail attacks/phishing messages have become more common
Attacks/phishing messages that come with e-mail messages have become more common. As a general guideline regarding spam, you should never open suspicious messages/attachments or click on links in them. The concept of a suspicious message is vague, but usually the number of typos already tells a lot. Even messages seemingly coming from a colleague are […]
Continue readingMaintenance at Jamk Sign on 6.10.2022 at 14-16
The electronic signature system “Jamk Sign” will be updated to a new version on 6.10.2022. Due to the update, the system is not available between 14:00 and 16:00. The new version contains added features, usability and availability improvements, software library updates and bug fixes.
Continue readingReportronic maintenance on Fri 23.9 – System is usable again
The servers and database of the Reportronic system will be updated on Friday 23.9, and the system will not be available for the whole day during maintenance. Even if the system seems to be working at times, it should not be used until it has been announced that no new outages are expected. This news […]
Continue readingWebfile file transfer service end-of-life
The Webfile file transfer service has been one option if there has been a need to transfer files from the home directory or M drive to outside the JAMK network or vice versa. However, the usage of that service has been very low compared to other alternatives, and it also does not meet current data […]
Continue readingProblem with Moodle – fixed
Online learning environment Moodle is experiencing problems and it is not responding at this moment. Service provider is looking into this. Update:System is now working again.
Continue readingProblem in Funet network routing -Fixed
A problem has been detected in the Funet network, which affects availability of some services. For example, any Microsoft’s services are currently not working. Network traffic in JAMK goes through Funet, so the problem concerns all internal network workstations at campuses. Update 15:58:Problem is now fixed.
Continue readingChanges to Outlook meeting resources on June 13, 2022
Changes will be made to the Outlook meeting resources on June 13, 2022. It is not possible to make the required changes directly, so oled resources must first be deleted and then recreated using a different method. After this change, Outlook resources will have some new functionality within Outlook, and it will also be possible […]
Continue readingHAKA Login Service malfunction (fixed)
Services that use HAKA login (e.g. Moodle) are suffering a malfunction that is caused by the encryption certificate that was renewed this morning. The situation is being fixed. Update at 10:00:Problem has now been fixed. It might be required to clear browser cache before trying again.
Continue readingMalfunction in Moodle
We have detected a malfunction in Moodle’s automatic course removal system. As a result of this, also some of the active courses have been deleted. The service provider is investigating the issue.
Continue readingICT Services support is limited during exam week
During the exam week (week 22), the ICT Services support staff is reserved for technical arrangements, so the response time for service requests may be a bit longer than normal. Requests will still be processed, so please have some patience.
Continue readingOneDrive capacity limit is 50GB after 1.6.2022 (article updated, restriction does not apply at this point)
After June 1st, 2022, OneDrive size limit per user is 50GB (please notice update in the end of this article). This should not affect anyone’s day-to-day operations in any way, but the restriction is still required to be set at some reasonable level for a more comprehensive backup of files within M365 services. It is […]
Continue readingProblem with Reportronic logins – fixed
There is an issue with Reportronic service that prevents logins. Service provider is fixing it. Update:This problem is now fixed and system is working.
Continue readingMandatory strong authentication also to external users
There are few external user accounts (also called UFO accounts) in JAMK. After 11.4.2022 also these will be required to log in using strong authentication when logging in to any O365 services. How to enable strong authentication General information about strong authentication
Continue readingESS-system service maintenance on fri 18.2 10-12
ESS-system service maintenance break on fri 18.2 10-12. The system might not be available during maintenance.
Continue readingProblems with Office365
There are some problems with Office365. Problems consern primarily portal.office.com -site, which is used for logins. Microsoft has announced that it has located the problem and is fixing it. For more information about the progress, see the Microsoft status page: https://status.office365.com/
Continue readingProblem with Panopto-block in Moodle
The encryption certificate used by Panopto expired yesterday (19.1.2022). It was renewed today at about 10 a.m., but at the same time this has caused Panopto’s features to be unavailable in Moodle until the Moodle service provider reconfigures connection between these services. This is under investigation and a fix is expected soon.
Continue readingPanopto certificate error – fixed
Encryption certificate of Panopto service has expired today 19.1.2022 14:00 and it causes erro message when opening Panopto website. Service provider is changeing sertificate, but for some reason it takes longer than expected Depending on browser, it might be possible to bypass error message and continue to site anyway. Here’s a picture of Firefox browser, […]
Continue readingReportonic is not available on November 16, 2021 at 7-10
A version update to Reportronic will installed on Tuesday, November 16, 2021. The update starts at 7 am and it will be completed by 10 am or before. During this time, the system is not available. More information: reportronic (a) jamk.fi
Continue readingEduroam username changes
After 19.10.2021 14:00, when logging in to the Eduroam wireless roaming network with JAMK account, the username must be entered as follows: Staff: firstname.lastname@jamk.fi Students: username@student.jamk.fi So from now on, staff and students will use the same username on Eduroam as when logging in to O365 services. In the past, staff’s username has been different, […]
Continue readingMoodle login problems -Fixed
There is currently problem in Moodle that prevents some users from logging in. We have opened a service request to partner about this and the situation is being investigated. Update 15.9 at 9:00: Situation still remains and there is no permanent fix available yet. Possible workarounds: – In some cases, users are able to work […]
Continue readingDo not hand your username/password to criminals!
There has been several news articles on media about how the users of various organizations have been receiving phishing email messages. These messages have appeared to be genuine and they have included a link to a page asking the user to change their password. Sometimes these have also been sent as text messages. The site […]
Continue readingHAKA-login service problem – Fixed
We’ve detected an error within Shibboleth/HAKA login service, which means that the services using it are currently unavailable. These services include e.g. Peppi and Moodle. The problem is being fixed. Update at 10:10: The problem is now fixed. If you tried to log in during this time, you may need to clear your browser’s cache […]
Continue readingJAMK Sign service maintenance on Mon 30.8.2021
JAMK Sign service maintenance on Monday 30 August 2021 from 16:00 to 19:00. JAMK Sign is not available during maintenance.
Continue readingReportronic service and UI upgrade 4.6.2021 7-9
The project management system Reportronic is not available on Friday, June 4, 2021 at 7-9 because of maintenance. During maintenance, the system interface is also upgraded. Old functions are still available, but they have been grouped into clearer entities. Details about on the new user interface can be found from Repo’s intranet pages (https://intra.jamk.fi/tietohallinto/Sivut/Reportronic.aspx).
Continue readingPower outage in Jyväskylä, some services not available
There was a large power outage in Jyväskylä on Saturday-Sunday night and as a result, some services are not operational. We are investigating and fixing issues all the time. If the login to some system does not work, please try again later. Update su 12:00: Most JAMK IT-services are now working again.
Continue readingProblems with Teams – fixed
Microsoft has reported that they are investigating issues with Teams. Title: Can’t access Teams User Impact: Users may be unable to access Microsoft Teams. More info: Users able to access Microsoft Teams may experience degraded performance with multiple features. Current status: We’re analyzing system telemetry to isolate the source for the issue. In parallel, we’re […]
Continue readingComputer clock stuck to winter time?
Last weekend, timezone was changed to summer time, and although this is usually handled automatically on JAMK’s computers, the clock is now stuck to winter time on many machines. This is mainly caused by the fact that the computer used has not been connected to JAMK’s servers for a long time. Time setting cannot be […]
Continue readingUpdate about Zoom’s cloud recording
Over the weekend, Nordunet disabled Zoom’s so-called AWS service, i.e. Zoom in the Amazon cloud, where alse cloud recording and streaming have been available. As previously announced, all Jamk’s users were transferred on Friday, March 26th. from AWS to Nordunet’s local Zoom platform. We have now been able to negotiate some extended flexibility with CSC. […]
Continue readingZoom’s cloud recording service will be disabled on Friday 26.3. at 4 p.m
Zoom’s cloud recording service will be disabled on Friday 26.3. at 4 p.m. At the same time, the streaming feature of the meeting will also be removed, ie the streaming of the meeting to Youtube live, for example. In the future, recording in Zoom will still be possible locally. If you want to share the […]
Continue readingProblems with Microsoft O365 services
Microsoft has informed that several O365 services are suffering login problems globally. This includes but is not limited to Microsoft Teams, Forms, Exchange Online, Intune and Yammer. Microsoft has identified the underlying cause of the problem and are taking steps to mitigate impact. ETA on resolution is not known. Microsoftin info page: https://status.office365.com
Continue readingAbout Exchange email system security
The media has recently reported about new vulnerabililities found from Microsoft Exchange email system. All email systems administrated by JAMK ICT-Services have been checked and updated as soon as the update was made available and they are secure. In JAMK we use Microsoft’s Office365 Exchange platform as our primary email system, which was not affected […]
Continue readingStrong authentication in JAMK, secure your account!
JAMK’s Office365 service has mandatory strong authentication requirement for all users after Monday, January 17th 2022. For students, strong authentication has been optional until this date. Below is short explanation what does this mean, why is it necessary to require strong authentication and what needs to be done to enable the feature. What does strong […]
Continue readingSpam emails
This is a reminder for not to open any suspicious messages/attachments, or click the links within them. Even messages from colleagues cannot always be trusted since the sender information may be faked or account may have been breached. There have been several occations where also JAMK staff/student accounts have been used to send spam and […]
Continue readingM-drive maintenance on 4.12.2020
The M-drive that contains shared folders will be unavailable on Friday 4.12.2020 because of maintenance. During maintenance, all folders will be migrated to a new platform. During this process, the name of some directories may change. NOTE! If you already know that you need to access some M-drive data that day, please take a copy […]
Continue readingProblems with Webropol | Fixed
Webropol’s service provider (Telia-Inmics) is experiencing server problems after last night maintenance period, which prevents also us from using Webropol. Operators infopage (Finnish) Update: Login to Webropol seems to working again.
Continue readingPeppi-system not working – Fixed
An error situation has been detected in the Peppi service and login does not work at the moment. The situation is being fixed. Update 13:35: Peppi is now working normally.
Continue readingCourses missing in Optima?
A problem has been identified between the Peppi student management service and Optima, which is why some students are currently not able to see all courses in Optima. The problem has been fixed, but it will take some time to update course listings in Optima. The situation should be fixed for all students by tomorrow.
Continue readingScam calls to JAMK staff and students
There has been a lot of news in the media recently about scam calls, where the caller usually says in English that the recipient’s computer has a virus or some other problem and that the caller would want to connect to the machine remotely to fix the situation. Alternatively, the caller only asks for contact […]
Continue readingWeird notifications on Teams app (FCM Test Message)?
Teams users around the world have reported weird “FCM Test messages” on their mobile devices. JAMK users have also received these messages. Earlier this week, Google Hangouts users reported this same issue. It was and still is a vulnerability in Google’s Firebase Cloud Messaging service that apparently can now be exploited against Microsoft Teams users […]
Continue readingMisleading media coverage about Zoom’s privacy
Within recent days, there has been some misleading media coverage about Zoom’s privacy. Older Zoom version has for iOS devices has been using Facebook developer tools, which have passed users’ general device information (application version, language, processor type, time zone, etc.) to third parties. Any details about users identity has never been compromised. Latest version […]
Continue readingWorking remotely
The need for remote work and study has increased due to the situation caused by the corona virus outbreak. Optima, Elmo Intranet, ASIO, and Office 365 services (like OneDrive and email) are available over the Internet without a remote desktop connection. Staff will get access to ASIO without remote work connection at week 12. A […]
Continue readingJAVA removed from workstations
Due to license changes made by Oracle, we’ve been forced to uninstall Java from JAMK’s workstations. As of 16.4.2019, free version of Java has only been available for personal use. It is not possible to obtain licenses for a company of this size without significant costs. As a result, Java-based sites may no longer work, […]
Continue readingSecuremail
Email does not provide an easy-to-use and reliable mechanism for securing message content and therefore sending any sensitive information via email is not allowed. To address this shortcoming, we use Deltagon SecureMail service (only for staff). Securemail allows you to send and receive messages securely to any email address. Traffic is protected and messages are […]
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