Service provides installed updates to ESS and that caused an issue with some users accounts not working. Service provider is troubleshooting and fixing the problem. Update: This problem is now fixed,

Purchase invoice system “Palette” will be updated to new version on 24.11 and the system will not be available that day. The name of the system also changes. The new name will be “Rillion”. This is related to rebranding carried out by the system supplier as a result of the change of ownership. Due to […]

At Jamk we use the external user’s so called “UFO accounts” for persons whose information is not maintained in the HR information system, but who have some kind of internship/employment relationship with Jamk. These accounts always have a staff representative as responsible contact person. Students of some other organization, do not use UFO accounts. For […]

Strong authentication (MFA) will become even stronger on December 1, 2022, when the service will introduce login confirmation with a numeric code. After the change, when logging in, a short sequence of numbers is presented, which must be entered in the Authenticator application. The application also shows a rough map of the area from which […]

Mobileprint service is not available at this moment because of problem within system configuration.

The electronic signature system “Jamk Sign” will be updated to a new version on 6.10.2022. Due to the update, the system is not available between 14:00 and 16:00. The new version contains added features, usability and availability improvements, software library updates and bug fixes.

The Webfile file transfer service has been one option if there has been a need to transfer files from the home directory or M drive to outside the JAMK network or vice versa. However, the usage of that service has been very low compared to other alternatives, and it also does not meet current data […]

Online learning environment Moodle is experiencing problems and it is not responding at this moment. Service provider is looking into this. Update:System is now working again.

A problem has been detected in the Funet network, which affects availability of some services. For example, any Microsoft’s services are currently not working. Network traffic in JAMK goes through Funet, so the problem concerns all internal network workstations at campuses. Update 15:58:Problem is now fixed.

Services that use HAKA login (e.g. Moodle) are suffering a malfunction that is caused by the encryption certificate that was renewed this morning. The situation is being fixed. Update at 10:00:Problem has now been fixed. It might be required to clear browser cache before trying again.

After June 1st, 2022, OneDrive size limit per user is 50GB (please notice update in the end of this article). This should not affect anyone’s day-to-day operations in any way, but the restriction is still required to be set at some reasonable level for a more comprehensive backup of files within M365 services. It is […]

There is an issue with Reportronic service that prevents logins. Service provider is fixing it. Update:This problem is now fixed and system is working.

There are few external user accounts (also called UFO accounts) in JAMK. After 11.4.2022 also these will be required to log in using strong authentication when logging in to any O365 services. How to enable strong authentication General information about strong authentication

ESS-system service maintenance break on fri 18.2 10-12. The system might not be available during maintenance.

A version update to Reportronic will installed on Tuesday, November 16, 2021. The update starts at 7 am and it will be completed by 10 am or before. During this time, the system is not available. More information: reportronic (a) jamk.fi

There is currently problem in Moodle that prevents some users from logging in. We have opened a service request to partner about this and the situation is being investigated. Update 15.9 at 9:00: Situation still remains and there is no permanent fix available yet.  Possible workarounds: – In some cases, users are able to work […]

We’ve detected an error within Shibboleth/HAKA login service, which means that the services using it are currently unavailable. These services include e.g. Peppi and Moodle. The problem is being fixed. Update at 10:10: The problem is now fixed. If you tried to log in during this time,  you may need to clear your browser’s cache […]

There was a large power outage in Jyväskylä on Saturday-Sunday night and as a result, some services are not operational. We are investigating and fixing issues all the time. If the login to some system does not work, please try again later. Update su 12:00: Most JAMK IT-services are now working again.

Microsoft has informed that several O365 services are suffering login problems globally. This includes but is not limited to Microsoft Teams, Forms, Exchange Online, Intune and Yammer. Microsoft has identified the underlying cause of the problem and are taking steps to mitigate impact. ETA on resolution is not known. Microsoftin info page: https://status.office365.com

Webropol’s service provider (Telia-Inmics) is experiencing server problems after last night maintenance period, which prevents also us from using Webropol. Operators infopage (Finnish) Update: Login to Webropol seems to working again.

An error situation has been detected in the Peppi service and login does not work at the moment. The situation is being fixed. Update 13:35: Peppi is now working normally.