Webropol’s service provider (Telia-Inmics) is experiencing server problems after last night maintenance period, which prevents also us from using Webropol. Operators infopage (Finnish) Update: Login to Webropol seems to working again.
Continue readingPeppi-system not working – Fixed
An error situation has been detected in the Peppi service and login does not work at the moment. The situation is being fixed. Update 13:35: Peppi is now working normally.
Continue readingCourses missing in Optima?
A problem has been identified between the Peppi student management service and Optima, which is why some students are currently not able to see all courses in Optima. The problem has been fixed, but it will take some time to update course listings in Optima. The situation should be fixed for all students by tomorrow.
Continue readingProblems with Zoom – problem fixed
Users have reported problems joining zoom meetings. The service provider is notified and they are fixing it. If possible, use Teams instead of Zoom while Zoom is not available. Update 29.9.: Problems are fixed and Zoom can be used normally.
Continue readingScam calls to JAMK staff and students
There has been a lot of news in the media recently about scam calls, where the caller usually says in English that the recipient’s computer has a virus or some other problem and that the caller would want to connect to the machine remotely to fix the situation. Alternatively, the caller only asks for contact […]
Continue readingWeird notifications on Teams app (FCM Test Message)?
Teams users around the world have reported weird “FCM Test messages” on their mobile devices. JAMK users have also received these messages. Earlier this week, Google Hangouts users reported this same issue. It was and still is a vulnerability in Google’s Firebase Cloud Messaging service that apparently can now be exploited against Microsoft Teams users […]
Continue readingMisleading media coverage about Zoom’s privacy
Within recent days, there has been some misleading media coverage about Zoom’s privacy. Older Zoom version has for iOS devices has been using Facebook developer tools, which have passed users’ general device information (application version, language, processor type, time zone, etc.) to third parties. Any details about users identity has never been compromised. Latest version […]
Continue readingWorking remotely
The need for remote work and study has increased due to the situation caused by the corona virus outbreak. Optima, Elmo Intranet, ASIO, and Office 365 services (like OneDrive and email) are available over the Internet without a remote desktop connection. Staff will get access to ASIO without remote work connection at week 12. A […]
Continue readingAsio course enrolment has been suspended until 4.11 8:00
The course enrolment has been suspended in Asio due to technical problems created by the national student selection exam and enrolment running at the same time. Enrolment starts again on Monday 4.11 at 8:00 Sorry for any inconvenience.
Continue readingTeams will replace Skype 6.1.2020, are you ready?
At JAMK we’ve been using Skype (Skype for Business) as a chat and web conferencing tool for almost 10 years. Microsoft has announced that Skype will be replaced by the newer and much more diverse Teams and that organizations should switch to using it as soon as possible. Teams has been available for a long […]
Continue readingJAVA removed from workstations
Due to license changes made by Oracle, we’ve been forced to uninstall Java from JAMK’s workstations. As of 16.4.2019, free version of Java has only been available for personal use. It is not possible to obtain licenses for a company of this size without significant costs. As a result, Java-based sites may no longer work, […]
Continue readingSecuremail
Email does not provide an easy-to-use and reliable mechanism for securing message content and therefore sending any sensitive information via email is not allowed. To address this shortcoming, we use Deltagon SecureMail service (only for staff). Securemail allows you to send and receive messages securely to any email address. Traffic is protected and messages are […]
Continue readingNew Windows 10 version now available to install!
New Windows 10 version is now available for all staff workstations (Windows 10 version 1809). You may choose the best moment when to install. Instructions: 1) Start Software Center from desktop 2) Choose “Operating Systems” 3) Choose “Windows 10 1809 Upgrade” and click “Install” 4) Update downloads required files and asks permission to restart computer, […]
Continue readingEmail sync problems?
The Office 365 service (which also includes the Outlook e-mail service) has notified several users within last 24h that the organization has adopted two-phase authentication (MFA) and that the mail application on the terminal must therefore be changed. Two-phase authentication has not been implemented and the notification is due to a fault in the O365 service that is currently being fixed. […]
Continue readingProblems with Moniviestin
Moniviestin service that is administered by University of Jyväskylä, is experiencing some issues that prevent usage. We’ll update this post when we know more about the situation. Update:More details about this situation: https://www.jyu.fi/digipalvelut/en/news/extensive-problems-file-services-2019-02-13 Update: Problem fixed 13.2. klo 13
Continue readingProblems while accessing Elmo/intra services?
Login settings to Elmo/intra services has been updated and that is why browsers might show “session expired” messages that prevent page to load correctly. You can fix this by clearing browser cache within your browser. Instructions can be found from here:How to clear browser cache for all major browsers Background:Within JAMK’s network (while using JAMK’s […]
Continue readingChanges on o365 service
Microsoft’s O365-service licences changed and for that reason some applications might not be available. Situation should normalize within 30 minutes after system has processed all changes (might require you to logout and then login again). This should not affect email delivery, but it is possible that on some rare occasions senders will receive an error […]
Continue readingNetwork problems – Fixed
Internet connection to/from JAMK is not working. The problem started about 10:20am. Update: Operator is fixing cable issue between Jyväskylä-Tampere. Update: Internet connection has been fixed on 19 November 8:01.
Continue readingReportronic maintenance hu 14.6 8-10am
Reportronic version upgrade 3.03.700 will be installed on Thu 14.6. 8:00-10:00am. During the update process, Reportronic will not be available to users. We will inform about new features that this update contains later. If you have any questions, please contact Reportronic administrator.
Continue readingjamk.fi web-service maintenance Monday 11.6 9.00-12.00
We are doing some maintenance to jamk.fi web-service on Monday 11.6 9.00-12-00. This maintenance will cause service interruptions to jamk.fi, studyguides, eamk.fi ja finnips.fi -websites.
Continue readingProblems with Outlook email application – Fixed
Since Thursday evening Outlook client has been constantly asking to input password and because of that it is unable to connect to server. Typing correct password does not help in this case. The problem lies within Microsoft’s O365 service and we are working to fix it. In the meantime, you can still use Outlook’s browser […]
Continue readingWLAN changes, open WLANs will be discontinued at 13.6.2018
Wireless network at Jyvaskyla University of Applied Sciences has been re-configured and renewed. Old open WLAN’s without encryption (“JAMK” ja “JAMK-N”) will be discontinued at 13.6.2018. After 13.6.2018 all WLAN traffic will be encrypted and connection requires authentication. You can find detailed information about WLAN names etc. from https://helpdesk.jamk.fi/en/wlan
Continue readingFunet Zoom Network Meeting System to replace Adobe Connect
Funet Zoom Network Meeting System will completely replace Adobe Connect by the end of year 2018, as Adobe Connect has proven to be unreliable due to its obsolete technology. Adobe Connect will be usable until the end of the year. Zoom has been tested with the test team and it has proven to provide better […]
Continue readingElmo maintenance Thu 14.6. 09:00 – 12:00
Elmo services will be migrated to a new platform at Thu 14.6. 09:00 – 12:00 Elmo Desktop, Elmo Teams and Elmo intra will not be accessible during migration. Sorry for any inconvenience. JAMK ICT-Services
Continue readingSpam/viruses!
This is a reminder for not to open any suspicious messages/attachments, or click the links within them. Even messages from colleagues cannot always be trusted since the sender information may be faked or account may have been breached. Within last few days, there have been several occations where JAMK staff/student accounts have been used to […]
Continue readingAbout Webropol queries
When creating Webropol queries, please remember to follow instructions on the login page (http://webropol.jamk.fi). Webropol has a built-in folder structure for your own queries. When saving creating query, first select the folder of the staff/students and then the folder of your department. If you have already created your own query to the root folder or […]
Continue readingOffice Mix service ends 1.5.2018
Office Mix Preview -service will be shut down at 1.5.2018. Office Mix Preview has been helping users to create and share interactive online recordings of their presentations. Thanks to the positive feedback from users during the Preview, Microsoft has decided to end Office Mix and to integrate its best features directly into PowerPoint, Microsoft Stream, […]
Continue readingMonthly maintenance dates at JAMK (year 2018)
Monthly maintenance dates at JAMK (year 2018): to 14.6 to 13.7 to 16.8 to 13.9 to 11.10 to 15.11 to 13.12 On these days there might be short blackouts on all JAMK’s ICT-systems. We try to schedule all massive blackouts after 16 o’clock. We will inform changes separately if needed. JAMK ICT-Services
Continue readingProblems with Webropol
Webropol-service has been working slowly from time to time and at this moment it is not responding at all. System is provided to us by 3rd party software house and therefore JAMK ICT-Services is unable to fix it. We have reported all issues to vendor.
Continue reading