Turnitin is out of service (fixed)

Update 3pm: Problems are now fixed. Turnitin is out of service at the moment. The problem is with all systems (Wihi, Moodle, Teams) connected to the Turnitin. Turnitin gives an error message when a user tries to access the Turnitin analysis page. We’re working on it.

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Problems with some services (fixed)

Update at 12:00 Problems are now fixed. Restart your computer, if there still are some problems. If problems continue, please open a helpdesk ticket. Notice! If you used guest wlan with staff computer, please make sure it connects normally to staff wlan in the future. — Due to Microsoft updates, some services are currently not […]

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Changes on external user (UFO-accounts) credentials at 12.12.2022

At Jamk we use the external user’s so called “UFO accounts” for persons whose information is not maintained in the HR information system, but who have some kind of internship/employment relationship with Jamk. These accounts always have a staff representative as responsible contact person. Students of some other organization, do not use UFO accounts. For […]

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Strong authentication becomes even stronger at 1.12.2022

Strong authentication (MFA) will become even stronger on December 1, 2022, when the service will introduce login confirmation with a numeric code. After the change, when logging in, a short sequence of numbers is presented, which must be entered in the Authenticator application. The application also shows a rough map of the area from which […]

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Maintenance at Jamk Sign on 6.10.2022 at 14-16

The electronic signature system “Jamk Sign” will be updated to a new version on 6.10.2022. Due to the update, the system is not available between 14:00 and 16:00. The new version contains added features, usability and availability improvements, software library updates and bug fixes.

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Problem in Funet network routing -Fixed

A problem has been detected in the Funet network, which affects availability of some services. For example, any Microsoft’s services are currently not working. Network traffic in JAMK goes through Funet, so the problem concerns all internal network workstations at campuses. Update 15:58:Problem is now fixed.

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ICT services are limited in the summer

Most ICT service personnel spend their summer holidays in July. However, there are staff on site throughout the summer with a few exceptions: Helpdesk’s service points are closed on Fridays 1 July, 8 July and 15 July. Contact it primarily by means of an electronic service request (helpdesk.jamk.fi) or by calling the Helpdesk service number […]

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Changes to Outlook meeting resources on June 13, 2022

Changes will be made to the Outlook meeting resources on June 13, 2022. It is not possible to make the required changes directly, so oled resources must first be deleted and then recreated using a different method. After this change, Outlook resources will have some new functionality within Outlook, and it will also be possible […]

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HAKA Login Service malfunction (fixed)

Services that use HAKA login (e.g. Moodle) are suffering a malfunction that is caused by the encryption certificate that was renewed this morning. The situation is being fixed. Update at 10:00:Problem has now been fixed. It might be required to clear browser cache before trying again.

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Windows 10 feature update for workstations

You will be notified when the installation is ready to be installed. The installation must be completed within 5 days, after which it will be done automatically. Windows will be upgraded to Windows 10 feature update 21H2. The installation time corresponds to monthly security updates.

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Problems with Office365

There are some problems with Office365. Problems consern primarily portal.office.com -site, which is used for logins. Microsoft has announced that it has located the problem and is fixing it. For more information about the progress, see the Microsoft status page: https://status.office365.com/

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Problem with Panopto-block in Moodle

The encryption certificate used by Panopto expired yesterday (19.1.2022). It was renewed today at about 10 a.m., but at the same time this has caused Panopto’s features to be unavailable in Moodle until the Moodle service provider reconfigures connection between these services. This is under investigation and a fix is expected soon.

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Panopto certificate error – fixed

Encryption certificate of Panopto service has expired today 19.1.2022 14:00 and it causes erro message when opening Panopto website. Service provider is changeing sertificate, but for some reason it takes longer than expected Depending on browser, it might be possible to bypass error message and continue to site anyway. Here’s a picture of Firefox browser, […]

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Eduroam username changes

After 19.10.2021 14:00, when logging in to the Eduroam wireless roaming network with JAMK account, the username must be entered as follows: Staff: firstname.lastname@jamk.fi Students: username@student.jamk.fi So from now on, staff and students will use the same username on Eduroam as when logging in to O365 services. In the past, staff’s username has been different, […]

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Moodle login problems -Fixed

There is currently problem in Moodle that prevents some users from logging in. We have opened a service request to partner about this and the situation is being investigated. Update 15.9 at 9:00: Situation still remains and there is no permanent fix available yet.  Possible workarounds: – In some cases, users are able to work […]

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Do not hand your username/password to criminals!

There has been several news articles on media about how the users of various organizations have been receiving phishing email messages. These messages have appeared to be genuine and they have included a link to a page asking the user to change their password. Sometimes these have also been sent as text messages. The site […]

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Problems with Moodle – fixed

There are extensive problems in Moodle including orders, editing, returns, forums, news. The cause of the problem is currently being investigated. Updated at 10:40 am: The cause of the problem was revealed to be Panoppo’s fault. The Panopto-Moodle connection has now been temporarily disconnected and Moodle is back to normal. Updated at 12:35 pm: The […]

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HAKA-login service problem – Fixed

We’ve detected an error within Shibboleth/HAKA login service, which means that the services using it are currently unavailable. These services include e.g. Peppi and Moodle. The problem is being fixed. Update at 10:10: The problem is now fixed. If you tried to log in during this time,  you may need to clear your browser’s cache […]

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Timetable engine doesn´t show webinar reservations – fixed

At the moment timetable engine doesn´t show all the reservations right. If teaching is remote teaching (webinar in Zoom or Teams), reservations might not be seen in timetable engine. Contact teaching in campus´s rooms are shown in timetable engine. Due to this overlapping hours won´t either show correctly. You can check reservation information in Peppi´s […]

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Changes to Office 365 logon

Sign-in changes are made to Office 365 between July 21. – 23.7. This can cause short interruptions to log in. If you receive an error message, please try again in a few moments. After the changes, the login page will be renewed and the login will only take place with an email address.

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Reportronic service and UI upgrade 4.6.2021 7-9

The project management system Reportronic is not available on Friday, June 4, 2021 at 7-9 because of maintenance. During maintenance, the system interface is also upgraded. Old functions are still available, but they have been grouped into clearer entities. Details about on the new user interface can be found from Repo’s intranet pages (https://intra.jamk.fi/tietohallinto/Sivut/Reportronic.aspx).

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Spam emails

This is a reminder for not to open any suspicious messages/attachments, or click the links within them. Even messages from colleagues cannot always be trusted since the sender information may be faked or account may have been breached. There have been several occasions where also Jamk staff/student accounts have been used to send spam and […]

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