Turnitin is out of service (fixed)

Update 3pm: Problems are now fixed. Turnitin is out of service at the moment. The problem is with all systems (Wihi, Moodle, Teams) connected to the Turnitin. Turnitin gives an error message when a user tries to access the Turnitin analysis page. We’re working on it.

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Problems with some services (fixed)

Update at 12:00 Problems are now fixed. Restart your computer, if there still are some problems. If problems continue, please open a helpdesk ticket. Notice! If you used guest wlan with staff computer, please make sure it connects normally to staff wlan in the future. — Due to Microsoft updates, some services are currently not […]

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Changes on external user (UFO-accounts) credentials at 12.12.2022

At Jamk we use the external user’s so called “UFO accounts” for persons whose information is not maintained in the HR information system, but who have some kind of internship/employment relationship with Jamk. These accounts always have a staff representative as responsible contact person. Students of some other organization, do not use UFO accounts. For […]

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Strong authentication becomes even stronger at 1.12.2022

Strong authentication (MFA) will become even stronger on December 1, 2022, when the service will introduce login confirmation with a numeric code. After the change, when logging in, a short sequence of numbers is presented, which must be entered in the Authenticator application. The application also shows a rough map of the area from which […]

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Maintenance at Jamk Sign on 6.10.2022 at 14-16

The electronic signature system “Jamk Sign” will be updated to a new version on 6.10.2022. Due to the update, the system is not available between 14:00 and 16:00. The new version contains added features, usability and availability improvements, software library updates and bug fixes.

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Webfile file transfer service end-of-life

The Webfile file transfer service has been one option if there has been a need to transfer files from the home directory or M drive to outside the JAMK network or vice versa. However, the usage of that service has been very low compared to other alternatives, and it also does not meet current data […]

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Problem in Funet network routing -Fixed

A problem has been detected in the Funet network, which affects availability of some services. For example, any Microsoft’s services are currently not working. Network traffic in JAMK goes through Funet, so the problem concerns all internal network workstations at campuses. Update 15:58:Problem is now fixed.

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ICT services are limited in the summer

Most ICT service personnel spend their summer holidays in July. However, there are staff on site throughout the summer with a few exceptions: Helpdesk’s service points are closed on Fridays 1 July, 8 July and 15 July. Contact it primarily by means of an electronic service request (helpdesk.jamk.fi) or by calling the Helpdesk service number […]

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Changes to Outlook meeting resources on June 13, 2022

Changes will be made to the Outlook meeting resources on June 13, 2022. It is not possible to make the required changes directly, so oled resources must first be deleted and then recreated using a different method. After this change, Outlook resources will have some new functionality within Outlook, and it will also be possible […]

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HAKA Login Service malfunction (fixed)

Services that use HAKA login (e.g. Moodle) are suffering a malfunction that is caused by the encryption certificate that was renewed this morning. The situation is being fixed. Update at 10:00:Problem has now been fixed. It might be required to clear browser cache before trying again.

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Windows 10 feature update for workstations

You will be notified when the installation is ready to be installed. The installation must be completed within 5 days, after which it will be done automatically. Windows will be upgraded to Windows 10 feature update 21H2. The installation time corresponds to monthly security updates.

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Problems with Office365

There are some problems with Office365. Problems consern primarily portal.office.com -site, which is used for logins. Microsoft has announced that it has located the problem and is fixing it. For more information about the progress, see the Microsoft status page: https://status.office365.com/

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Problem with Panopto-block in Moodle

The encryption certificate used by Panopto expired yesterday (19.1.2022). It was renewed today at about 10 a.m., but at the same time this has caused Panopto’s features to be unavailable in Moodle until the Moodle service provider reconfigures connection between these services. This is under investigation and a fix is expected soon.

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Panopto certificate error – fixed

Encryption certificate of Panopto service has expired today 19.1.2022 14:00 and it causes erro message when opening Panopto website. Service provider is changeing sertificate, but for some reason it takes longer than expected Depending on browser, it might be possible to bypass error message and continue to site anyway. Here’s a picture of Firefox browser, […]

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Eduroam username changes

After 19.10.2021 14:00, when logging in to the Eduroam wireless roaming network with JAMK account, the username must be entered as follows: Staff: firstname.lastname@jamk.fi Students: username@student.jamk.fi So from now on, staff and students will use the same username on Eduroam as when logging in to O365 services. In the past, staff’s username has been different, […]

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Moodle login problems -Fixed

There is currently problem in Moodle that prevents some users from logging in. We have opened a service request to partner about this and the situation is being investigated. Update 15.9 at 9:00: Situation still remains and there is no permanent fix available yet.  Possible workarounds: – In some cases, users are able to work […]

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Do not hand your username/password to criminals!

There has been several news articles on media about how the users of various organizations have been receiving phishing email messages. These messages have appeared to be genuine and they have included a link to a page asking the user to change their password. Sometimes these have also been sent as text messages. The site […]

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Problems with Moodle – fixed

There are extensive problems in Moodle including orders, editing, returns, forums, news. The cause of the problem is currently being investigated. Updated at 10:40 am: The cause of the problem was revealed to be Panoppo’s fault. The Panopto-Moodle connection has now been temporarily disconnected and Moodle is back to normal. Updated at 12:35 pm: The […]

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HAKA-login service problem – Fixed

We’ve detected an error within Shibboleth/HAKA login service, which means that the services using it are currently unavailable. These services include e.g. Peppi and Moodle. The problem is being fixed. Update at 10:10: The problem is now fixed. If you tried to log in during this time,  you may need to clear your browser’s cache […]

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Timetable engine doesn´t show webinar reservations – fixed

At the moment timetable engine doesn´t show all the reservations right. If teaching is remote teaching (webinar in Zoom or Teams), reservations might not be seen in timetable engine. Contact teaching in campus´s rooms are shown in timetable engine. Due to this overlapping hours won´t either show correctly. You can check reservation information in Peppi´s […]

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Changes to Office 365 logon

Sign-in changes are made to Office 365 between July 21. – 23.7. This can cause short interruptions to log in. If you receive an error message, please try again in a few moments. After the changes, the login page will be renewed and the login will only take place with an email address.

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Reportronic service and UI upgrade 4.6.2021 7-9

The project management system Reportronic is not available on Friday, June 4, 2021 at 7-9 because of maintenance. During maintenance, the system interface is also upgraded. Old functions are still available, but they have been grouped into clearer entities. Details about on the new user interface can be found from Repo’s intranet pages (https://intra.jamk.fi/tietohallinto/Sivut/Reportronic.aspx).

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Windows 10 updates on staff workstations

The update applies to machines that have not yet received the update or for some reason the installation has failed. If the latest version is already in use, no action is required. The update will install in the background and you will receive the notification below when the machine needs to be restarted. Note that […]

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Problems with Teams – fixed

Microsoft has reported that they are investigating issues with Teams. Title: Can’t access Teams User Impact: Users may be unable to access Microsoft Teams. More info: Users able to access Microsoft Teams may experience degraded performance with multiple features. Current status: We’re analyzing system telemetry to isolate the source for the issue. In parallel, we’re […]

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remote.jamk.fi maintenance 27.4 from 7.30

update 8.49Maintenance over. —– Estimated duration of the maintenance 1 – 1.5 hours. The service is available as soon as the maintenance ends. NOTE!After the changes, log in to the service with JAMK’s e-mail address. If two-step authentication configured, it is required at login. We apologize for the inconvenience.

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Problems with Turnitin

After the Moodle update on April 13, 2021, Turnitin reports have not appeared in Moodle. If you urgently need Turnitin services (eg Thesis returns), please contact Ms. Anne Luukkonen (anne.luukkonen @ jamk.fi).

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Computer clock stuck to winter time?

Last weekend, timezone was changed to summer time, and although this is usually handled automatically on JAMK’s computers, the clock is now stuck to winter time on many machines. This is mainly caused by the fact that the computer used has not been connected to JAMK’s servers for a long time. Time setting cannot be […]

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Update about Zoom’s cloud recording

Over the weekend, Nordunet disabled Zoom’s so-called AWS service, i.e. Zoom in the Amazon cloud, where alse cloud recording and streaming have been available. As previously announced, all Jamk’s users were transferred on Friday, March 26th. from AWS to Nordunet’s local Zoom platform. We have now been able to negotiate some extended flexibility with CSC. […]

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Problems with Microsoft O365 services

Microsoft has informed that several O365 services are suffering login problems globally. This includes but is not limited to Microsoft Teams, Forms, Exchange Online, Intune and Yammer. Microsoft has identified the underlying cause of the problem and are taking steps to mitigate impact. ETA on resolution is not known. Microsoftin info page: https://status.office365.com

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About Exchange email system security

The media has recently reported about new vulnerabililities found from Microsoft Exchange email system. All email systems administrated by JAMK ICT-Services have been checked and updated as soon as the update was made available and they are secure. In JAMK we use Microsoft’s Office365 Exchange platform as our primary email system, which was not affected […]

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Strong authentication in JAMK, secure your account!

JAMK’s Office365 service has mandatory strong authentication requirement for all users after Monday, January 17th 2022. For students, strong authentication has been optional until this date. Below is short explanation what does this mean, why is it necessary to require strong authentication and what needs to be done to enable the feature. What does strong […]

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Spam emails

This is a reminder for not to open any suspicious messages/attachments, or click the links within them. Even messages from colleagues cannot always be trusted since the sender information may be faked or account may have been breached. There have been several occations where also JAMK staff/student accounts have been used to send spam and […]

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Adobe Flash player will be removed from the workstations

Adobe will end support for Flash player on December 31, 2020. Security updates are no longer available for this application. Adobe Flash player will be removed from workstations managed by JAMK as of December 21, 2020. The more precise removal date depends on how the program is installed, eg versions integrated in the browser are […]

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Identity Management System Maintenance 8-10.12.2020

This Halko IDM version upgrade maintenance causes interruption of: user account creation, update and continuation password setting and change application of rights from the IDM-system Update 15.12. Application of rights from the IDM-system doen’t work yet. Update 16.12. IDM system is working now. New user portal: https://halko.jamk.fi/idmdash/#/requests

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M-drive maintenance on 4.12.2020

The M-drive that contains shared folders will be unavailable on Friday 4.12.2020 because of maintenance. During maintenance, all folders will be migrated to a new platform. During this process, the name of some directories may change. NOTE! If you already know that you need to access some M-drive data that day, please take a copy […]

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The destination of Teams recordings changes

Microsoft discontinues the use of the Stream Service as a destination for Teams recordings. From now on, the recordings will be stored on Onedrive. The change was applied on November 13, 2020, but it may take a while for the settings to take effect. So current meetings can still go to Stream. Recordings already in […]

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Problems with Webropol | Fixed

Webropol’s service provider (Telia-Inmics) is experiencing server problems after last night maintenance period, which prevents also us from using Webropol. Operators infopage (Finnish) Update: Login to Webropol seems to working again.

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Courses missing in Optima?

A problem has been identified between the Peppi student management service and Optima, which is why some students are currently not able to see all courses in Optima. The problem has been fixed, but it will take some time to update course listings in Optima. The situation should be fixed for all students by tomorrow.

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Scam calls to JAMK staff and students

There has been a lot of news in the media recently about scam calls, where the caller usually says in English that the recipient’s computer has a virus or some other problem and that the caller would want to connect to the machine remotely to fix the situation. Alternatively, the caller only asks for contact […]

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Weird notifications on Teams app (FCM Test Message)?

Teams users around the world have reported weird “FCM Test messages” on their mobile devices. JAMK users have also received these messages. Earlier this week, Google Hangouts users reported this same issue. It was and still is a vulnerability in Google’s Firebase Cloud Messaging service that apparently can now be exploited against Microsoft Teams users […]

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Misleading media coverage about Zoom’s privacy

Within recent days, there has been some misleading media coverage about Zoom’s privacy. Older Zoom version has for iOS devices has been using Facebook developer tools, which have passed users’ general device information (application version, language, processor type, time zone, etc.) to third parties. Any details about users identity has never been compromised. Latest version […]

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Working remotely

The need for remote work and study has increased due to the situation caused by the corona virus outbreak. Optima, Elmo Intranet, ASIO, and Office 365 services (like OneDrive and email) are available over the Internet without a remote desktop connection. Staff will get access to ASIO without remote work connection at week 12. A […]

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Changes to Adobe Software! Staff: Upgrade to the latest Adobe Creative Cloud applications. Old versions will be automatically deleted

The new Adobe Agreement has resulted in the following changes. From now on, all workstations will have Adobe Acrobat Reader DC software installed, which will also serve as the default PDF program. At least Adobe Acrobat DC and Photoshop are installed on all student computers. Some computers will have the entire Creative Cloud package installed. […]

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The telecom operator of Jyväskylä University of Applied Sciences will change on Thursday 22 August. Interruptions in calls during the morning.

All telephone subscriptions used by Jyväskylä University of Applied Sciences will change operator on Thursday August 22, starting at 8.00 am, with individual subscriptions being off-network during the time of changing the SIM card. The switch should be completed by 10AM, but there will be interruptions that may last until noon in the following numbers: […]

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JAVA removed from workstations

Due to license changes made by Oracle, we’ve been forced to uninstall Java from JAMK’s workstations. As of 16.4.2019, free version of Java has only been available for personal use. It is not possible to obtain licenses for a company of this size without significant costs. As a result, Java-based sites may no longer work, […]

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