The telecom operator of Jyväskylä University of Applied Sciences will change on Thursday 22 August. Interruptions in calls during the morning.

All telephone subscriptions used by Jyväskylä University of Applied Sciences will change operator on Thursday August 22, starting at 8.00 am, with individual subscriptions being off-network during the time of changing the SIM card. The switch should be completed by 10AM, but there will be interruptions that may last until noon in the following numbers: […]

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New Windows 10 version now available to install!

New Windows 10 version is now available for all staff workstations (Windows 10 version 1809). You may choose the best moment when to install. Instructions: 1) Start Software Center from desktop 2) Choose “Operating Systems” 3) Choose “Windows 10 1809 Upgrade” and click “Install” 4) Update downloads required files and asks permission to restart computer, […]

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Email sync problems?

The Office 365 service (which also includes the Outlook e-mail service) has notified several users within last 24h that the organization has adopted two-phase authentication (MFA) and that the mail application on the terminal must therefore be changed. Two-phase authentication has not been implemented and the notification is due to a fault in the O365 service that is currently being fixed. […]

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Problems with Moniviestin

Moniviestin service that is administered by University of Jyväskylä, is experiencing some issues that prevent usage. We’ll update this post when we know more about the situation. Update:More details about this situation: https://www.jyu.fi/digipalvelut/en/news/extensive-problems-file-services-2019-02-13 Update: Problem fixed 13.2. klo 13

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Problems while accessing Elmo/intra-sevices?

Login settings to Elmo/intra-services has been updated and that is why browsers might show “session expired” messages that prevent page to load correctly. You can fix this by clearing browser cache within your browser. Instructions can be found from here:How to clear browser cache for all major browsers Background:Within JAMK’s network (while using JAMK’s workstations), […]

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Changes on o365 service

Microsoft’s O365-service licences changed and for that reason some applications might not be available. Situation should normalize within 30 minutes after system has processed all changes (might require you to logout and then login again). This should not affect email delivery, but it is possible that on some rare occations senders will receive an error […]

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Network problems – Fixed

Internet connection to/from JAMK is not working. The problem started about 10:20am. Update: Operator is fixing cable issue between Jyväskylä-Tampere. Update: Internet connection has been fixed on 19 November 8:01.  

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Reportronic maintenance thu 14.6 8-10am

Reportronicin version upgrade 3.03.700 will be installed on thu 14.6. 8:00-10:00am. During the update process, Reportronic will not be available to users. We will inform about new features that this update contains later. If you have any questions, please contact Reportronic administrator.

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Problems with Outlook email application – Fixed

Since thursday evening Outlook client has been constantly asking to input password and because of that it is unable to connect to server. Typing correct password does not help in this case. Oikean salasanan kirjoittaminen ei siis auta. The problem lies within Microsotf’s O365 service and we are working to fix it. In the meantime, […]

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WLAN changes, open WLANs will be discontinued at 13.6.2018

Wireless network at Jyvaskyla University of Applied Sciences has been  re-configured and renewed. Old open WLAN’s without encryption (“JAMK” ja “JAMK-N”) will be discontinued at 13.6.2018. After 13.6.2018 all WLAN traffic will be encrypted and connection requires authentication. You can find detailed information about WLAN names etc. from https://helpdesk.jamk.fi/en/wlan

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Spam/viruses!

This is a reminder for not to open any suspicious messages/attachments, or click the links within them. Even messages from colleagues cannot always be trusted since the sender information may be faked or account may have been breached. Within last few days, there have been several occations where JAMK staff/student accounts have been used to […]

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About Webropol queries

When creating Webropol queries, please remember to follow instructions on the login page (http://webropol.jamk.fi). Webropol has a built-in folder structure for your own queries. When saving creating query, first select the folder of the staff/students and then the folder of your department. If you have already created your own query to the root folder or […]

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POP3 and IMAP4 -support ends 1.5.2018

JAMK’s O365-system support for old and in many ways insecure pop3 -ja imap4 -email protocols end 1.5.2018. Basically all modern devices and their email clients support better methods (for example Activesync). If you do not know you have been using these old methods, you don’t have to do anything. Background for this change: There are […]

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JAMK username and password in liiketoimintasuunnitelma.com service?

The liiketoimintasuunnitelma.com service operated by the Helsingin Uusyrityskeskus has been infiltrated, resulting in some 130,000 usernames and passwords have gotten to wrong hands. You must immediately change your password to JAMK’s systems if you are registered with liiketoimintasuunnitelma.com by using your JAMK account and password! Remember that the use of JAMK password in any 3rd party service outside […]

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Office Mix service ends 1.5.2018

Office Mix Preview -service will be shut down at 1.5.2018. Office Mix Preview has been helping users to create and share interactive online recordings of their presentations. Thanks to the positive feedback from users during the Preview, Microsoft has decided to end Office Mix and to integrate its best features directly into PowerPoint, Microsoft Stream, […]

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Monthly maintenance dates at JAMK (year 2018)

Monthly maintenance dates at JAMK (year 2018): to 14.6 to 13.7 to 16.8 to 13.9 to 11.10 to 15.11 to 13.12 On these days there might be short blackouts on all JAMK’s ICT-systems. We try to schedule all massive blackouts after 16 o’clock. We will inform changes separately if needed. JAMK ICT-Services

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Problems with Webropol

Webropol-service has been working slowly from time to time and at this moment it is not responding at all. System is provided to us by 3rd party software house and therefore JAMK ICT-Services is unable to fix it. We have reported all issues to vendor.

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Changing password with online bank authentication

In JAMK we have used Vetuma-service for years to change passwords with online bank accounts. The authentication method that vetuma.jamk.fi uses is replaced with national suomi.fi -authentication on 1.1.2018. Notice! From users point of view, nothing has changed! Service is still used with the same internet address as before (https://vetuma.jamk.fi) and all instructions are still […]

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Yammer sign in issue (fixed)

Microsoft says: ———– Title: Yammer sign-in and performance issue User Impact: Users may observe that the Yammer Activity Stream Ticker is not updating as expected. More info: Previously, users may have experienced failures or delays while signing in to or using the Yammer service. Users who were able to sign in may have observed that […]

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