Service provides installed updates to ESS and that caused an issue with some users accounts not working. Service provider is troubleshooting and fixing the problem. Update: This problem is now fixed,
Continue readingTurnitin is out of service (fixed)
Update 3pm: Problems are now fixed. Turnitin is out of service at the moment. The problem is with all systems (Wihi, Moodle, Teams) connected to the Turnitin. Turnitin gives an error message when a user tries to access the Turnitin analysis page. We’re working on it.
Continue readingPalette out of use 24.11. -name also changes to Rillion
Purchase invoice system “Palette” will be updated to new version on 24.11 and the system will not be available that day. The name of the system also changes. The new name will be “Rillion”. This is related to rebranding carried out by the system supplier as a result of the change of ownership. Due to […]
Continue readingMoodle maintenance break on November 21th
IMoodle maintenance break on November 21th from 07:00 to 08:00 am. Moodle is not available during maintenance.
Continue readingStrong authentication will be extended to services using HAKA login on 12.12.2022
Strong authentication (MFA) is used in Jamk in several services and after Monday, December 12th, 2022, all services using Jamk HAKA login will also require it. For example Moodle and Peppi use HAKA. You can authenticate to these in the future the same way as you already do when you log into your mailbox or […]
Continue readingProblems with some services (fixed)
Update at 12:00 Problems are now fixed. Restart your computer, if there still are some problems. If problems continue, please open a helpdesk ticket. Notice! If you used guest wlan with staff computer, please make sure it connects normally to staff wlan in the future. — Due to Microsoft updates, some services are currently not […]
Continue readingProblems with the Peppi-Moodle integration – fixed
The Peppi-Moodle integration is currently broken and the student information is not updated for Moodle courses from Peppi. It is possible to manually withdraw a student to a Moodle course if the student has logged in to Moodle at least once before this. Update 11.11. at 11am: Problem is solved.
Continue readingMoodle maintenance break on Thursday 10.11.2022
The maintenance break will start on 10.11.2022 at. 00:00 and ends on 10.11.2022 at. by 06:00.
Continue readingChanges on external user (UFO-accounts) credentials at 12.12.2022
At Jamk we use the external user’s so called “UFO accounts” for persons whose information is not maintained in the HR information system, but who have some kind of internship/employment relationship with Jamk. These accounts always have a staff representative as responsible contact person. Students of some other organization, do not use UFO accounts. For […]
Continue readingStrong authentication becomes even stronger at 1.12.2022
Strong authentication (MFA) will become even stronger on December 1, 2022, when the service will introduce login confirmation with a numeric code. After the change, when logging in, a short sequence of numbers is presented, which must be entered in the Authenticator application. The application also shows a rough map of the area from which […]
Continue readingProblem with Mobileprint service – fixed
Mobileprint service is not available at this moment because of problem within system configuration.
Continue readingMaintenance at Jamk Sign on 6.10.2022 at 14-16
The electronic signature system “Jamk Sign” will be updated to a new version on 6.10.2022. Due to the update, the system is not available between 14:00 and 16:00. The new version contains added features, usability and availability improvements, software library updates and bug fixes.
Continue readingUnwatched recordings will be moved to Panopto’s Recycle Bin on October 15, 2022
MyFolder recordings that have not been viewed in the last twelve (12) months are automatically moved to the Panopto’s Recycle Bin. Recordings that are in folder structure and have not been viewed in two (2) years will be moved to Panopto’s Recycle Bin. Recordings moved to the Recycle Bin will be completely deleted after 90 […]
Continue readingReportronic data is not updated in Drupal – fixed
The data retrieved from Reportronic to Drupal for projects is not updated. The problem has been reported to drupal’s supplier and the fault is being investigated. We apologize for the inconvenience. Update: Problem is solved.
Continue readingMoodle maintenance break on September 19th from 07:00 to 08:00 am
Moodle maintenance break on September 19th from 07:00 to 08:00 am. Moodle is not available during maintenance.
Continue readingReportronic maintenance on Fri 23.9 – System is usable again
The servers and database of the Reportronic system will be updated on Friday 23.9, and the system will not be available for the whole day during maintenance. Even if the system seems to be working at times, it should not be used until it has been announced that no new outages are expected. This news […]
Continue readingNew Adobe programs for use by staff and for purchase by students
Staff The programs will continue to be used as before. With the new contract, more programs are available. The Creative Cloud installation is done through the Software Center, after which the desired programs are installed from within the Creative Cloud program. More information from the helpdesk. The new contract also includes the use of the […]
Continue readingProblem with Moodle – fixed
Online learning environment Moodle is experiencing problems and it is not responding at this moment. Service provider is looking into this. Update:System is now working again.
Continue readingShort course maintenance break 1.9.2022 at 8-12
The short course will be out of service on Thursday 1 September from 8 am to 12 pm due to maintenance work.
Continue readingProblem in Funet network routing -Fixed
A problem has been detected in the Funet network, which affects availability of some services. For example, any Microsoft’s services are currently not working. Network traffic in JAMK goes through Funet, so the problem concerns all internal network workstations at campuses. Update 15:58:Problem is now fixed.
Continue readingICT services are limited in the summer
Most ICT service personnel spend their summer holidays in July. However, there are staff on site throughout the summer with a few exceptions: Helpdesk’s service points are closed on Fridays 1 July, 8 July and 15 July. Contact it primarily by means of an electronic service request (helpdesk.jamk.fi) or by calling the Helpdesk service number […]
Continue readingChanges to Outlook meeting resources on June 13, 2022
Changes will be made to the Outlook meeting resources on June 13, 2022. It is not possible to make the required changes directly, so oled resources must first be deleted and then recreated using a different method. After this change, Outlook resources will have some new functionality within Outlook, and it will also be possible […]
Continue readingHAKA Login Service malfunction (fixed)
Services that use HAKA login (e.g. Moodle) are suffering a malfunction that is caused by the encryption certificate that was renewed this morning. The situation is being fixed. Update at 10:00:Problem has now been fixed. It might be required to clear browser cache before trying again.
Continue readingUnwatched recordings will be moved to Panopto’s Recycle Bin on June 15, 2022
MyFolder recordings that have not been viewed in the last six (6) months are automatically moved to the Panopto’s Recycle Bin. Recordings that are in folder structure and have not been viewed in two (2) years will be moved to Panopto’s Recycle Bin. Recordings moved to the Recycle Bin will be completely deleted after 90 […]
Continue readingMoodle maintenance break on June 2nd
Moodle maintenance break on June 2nd from 00:00 to 08:00 am. Moodle is not available during maintenance.
Continue readingElectronic services during a technical failure of Elmo Desktop – Problem fixed
There is a technical failure in Elmo Desktop, and it is not currently possible use. Forms can be accessed through links on the enclosed page normally while the problem on the Elmo Desktop is corrected.https://intra.jamk.fi/opiskelijat/Sivut/sahkoinenasiointi.aspx
Continue readingOneDrive capacity limit is 50GB after 1.6.2022 (article updated, restriction does not apply at this point)
After June 1st, 2022, OneDrive size limit per user is 50GB (please notice update in the end of this article). This should not affect anyone’s day-to-day operations in any way, but the restriction is still required to be set at some reasonable level for a more comprehensive backup of files within M365 services. It is […]
Continue readingProblem with Reportronic logins – fixed
There is an issue with Reportronic service that prevents logins. Service provider is fixing it. Update:This problem is now fixed and system is working.
Continue readingUnwatched recordings will be moved to Panopto’s Recycle Bin on April 15, 2022
MyFolder recordings that have not been viewed in the last six (6) months are automatically moved to the Panopto’s Recycle Bin. Recordings that are in folder structure and have not been viewed in two (2) years will be moved to Panopto’s Recycle Bin. Recordings moved to the Recycle Bin will be completely deleted after 90 […]
Continue readingMandatory strong authentication also to external users
There are few external user accounts (also called UFO accounts) in JAMK. After 11.4.2022 also these will be required to log in using strong authentication when logging in to any O365 services. How to enable strong authentication General information about strong authentication
Continue readingWindows 10 feature update for workstations
You will be notified when the installation is ready to be installed. The installation must be completed within 5 days, after which it will be done automatically. Windows will be upgraded to Windows 10 feature update 21H2. The installation time corresponds to monthly security updates.
Continue readingMoodle maintenance break 21.3.2022
Moodle maintenance break on March 21th from 07:00 to 08:00 am. Moodle is not available during maintenance.
Continue readingESS-system service maintenance on fri 18.2 10-12
ESS-system service maintenance break on fri 18.2 10-12. The system might not be available during maintenance.
Continue readingProblems with Office365
There are some problems with Office365. Problems consern primarily portal.office.com -site, which is used for logins. Microsoft has announced that it has located the problem and is fixing it. For more information about the progress, see the Microsoft status page: https://status.office365.com/
Continue readingProblem with Panopto-block in Moodle
The encryption certificate used by Panopto expired yesterday (19.1.2022). It was renewed today at about 10 a.m., but at the same time this has caused Panopto’s features to be unavailable in Moodle until the Moodle service provider reconfigures connection between these services. This is under investigation and a fix is expected soon.
Continue readingPanopto certificate error – fixed
Encryption certificate of Panopto service has expired today 19.1.2022 14:00 and it causes erro message when opening Panopto website. Service provider is changeing sertificate, but for some reason it takes longer than expected Depending on browser, it might be possible to bypass error message and continue to site anyway. Here’s a picture of Firefox browser, […]
Continue readingSTUDENT! Do you have problems to log in?
JAMK’s Office365 service has mandatory strong authentication requirement for all users after Monday, January 17th 2022. Read instructions https://helpdesk.jamk.fi/en/strong-authentication-in-jamk-secure-your-account/
Continue readingMoodle maintenance break 17.1.2022
Moodle maintenance break on January 17th from 07:00 to 08:00 am. Moodle is not available during maintenance.
Continue readingReportonic is not available on November 16, 2021 at 7-10
A version update to Reportronic will installed on Tuesday, November 16, 2021. The update starts at 7 am and it will be completed by 10 am or before. During this time, the system is not available. More information: reportronic (a) jamk.fi
Continue readingMoodle maintenance break on November 4th from 00:00 to 06:00 am
Moodle service maintenance on November 4th from 00:00 to 06:00 am. Moodle is not available during maintenance.
Continue readingEduroam username changes
After 19.10.2021 14:00, when logging in to the Eduroam wireless roaming network with JAMK account, the username must be entered as follows: Staff: firstname.lastname@jamk.fi Students: username@student.jamk.fi So from now on, staff and students will use the same username on Eduroam as when logging in to O365 services. In the past, staff’s username has been different, […]
Continue readingUnwatched recordings will be moved to Panopto’s Recycle Bin on October 15, 2021
MyFolder recordings that have not been viewed in the last six (6) months are automatically moved to the Panopto’s Recycle Bin. Recordings that are in folder structure and have not been viewed in two (2) years will be moved to Panopto’s Recycle Bin. Recordings moved to the Recycle Bin will be completely deleted after 90 […]
Continue readingMoodle login problems -Fixed
There is currently problem in Moodle that prevents some users from logging in. We have opened a service request to partner about this and the situation is being investigated. Update 15.9 at 9:00: Situation still remains and there is no permanent fix available yet. Possible workarounds: – In some cases, users are able to work […]
Continue readingHelpdesk will be closed on Friday Oct 24th afternoon
All Helpdesk services will be closed on Friday ct 24th afternoon due to staff wellbeing afternoon. Helpdesk services normally on Monday Oct 27th.
Continue readingProblems with Moodle – fixed
We have detected a problem that prevents using Moodle service, our specialists are investigating the issue.
Continue readingDo not hand your username/password to criminals!
There has been several news articles on media about how the users of various organizations have been receiving phishing email messages. These messages have appeared to be genuine and they have included a link to a page asking the user to change their password. Sometimes these have also been sent as text messages. The site […]
Continue readingProblems with Panopto – fixed
Panopto has encountered problems on 2 September 2021. According to Funet, the problem affects several organizations. Updated 12:30 pm: Problems with Panopto are fixed now.
Continue readingProblems with Moodle – fixed
There are extensive problems in Moodle including orders, editing, returns, forums, news. The cause of the problem is currently being investigated. Updated at 10:40 am: The cause of the problem was revealed to be Panoppo’s fault. The Panopto-Moodle connection has now been temporarily disconnected and Moodle is back to normal. Updated at 12:35 pm: The […]
Continue readingMoodle maintenance break 31.8. 7:15-7:30
Moodle service maintenance on Tuesday 31 August 2021 from 7:15 to 7:30. Moodle is not available during maintenance.
Continue readingHAKA-login service problem – Fixed
We’ve detected an error within Shibboleth/HAKA login service, which means that the services using it are currently unavailable. These services include e.g. Peppi and Moodle. The problem is being fixed. Update at 10:10: The problem is now fixed. If you tried to log in during this time, you may need to clear your browser’s cache […]
Continue readingTimetable engine doesn´t show webinar reservations – fixed
At the moment timetable engine doesn´t show all the reservations right. If teaching is remote teaching (webinar in Zoom or Teams), reservations might not be seen in timetable engine. Contact teaching in campus´s rooms are shown in timetable engine. Due to this overlapping hours won´t either show correctly. You can check reservation information in Peppi´s […]
Continue readingJAMK Sign service maintenance on Mon 30.8.2021
JAMK Sign service maintenance on Monday 30 August 2021 from 16:00 to 19:00. JAMK Sign is not available during maintenance.
Continue readingChanges to Office 365 logon
Sign-in changes are made to Office 365 between July 21. – 23.7. This can cause short interruptions to log in. If you receive an error message, please try again in a few moments. After the changes, the login page will be renewed and the login will only take place with an email address.
Continue readingProblems with Moodle – Problem solved
Problem solved. Moodle is currently experiencing technical difficulties. The service is not available.
Continue readingMoodle maintenance break on July 15, 2021 from 00:00 am to 06:00 am.
Moodle maintenance break on July 15, 2021 from 00:00 am to 06:00 am. Moodle is not available during the period.
Continue readingMoodle maintenance break on June 23 from 07:00 am to 08:00 pm
Moodle maintenance break on June 23, 2021 from 7:00 am to 08:00 pm. Moodle is not available during the period. We apologize for the inconvenience.
Continue readingReportronic service and UI upgrade 4.6.2021 7-9
The project management system Reportronic is not available on Friday, June 4, 2021 at 7-9 because of maintenance. During maintenance, the system interface is also upgraded. Old functions are still available, but they have been grouped into clearer entities. Details about on the new user interface can be found from Repo’s intranet pages (https://intra.jamk.fi/tietohallinto/Sivut/Reportronic.aspx).
Continue readingSpam emails
This is a reminder for not to open any suspicious messages/attachments, or click the links within them. Even messages from colleagues cannot always be trusted since the sender information may be faked or account may have been breached. There have been several occasions where also Jamk staff/student accounts have been used to send spam and […]
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