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Helpdesk and Instructions

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Primary Menu
  • To New Users
  • Remote access services
    • Eduroam – Wlan Roaming Service
    • Remote desktop connections and software
    • Webfile Service
  • Username and password
    • Changing your password
    • Creating a password
    • User account locked -error message?
    • Username/password is not correct?
    • What is my username
  • Email services and Office365
    • How to configure email to mobile devices?
    • How to enable strong authentication (MFA)
    • Office-applications for Students and Staff
    • OneDrive -client in JAMK’s staff Windows 10 workstations
    • OneDrive at home computers and mobile devices
    • Quick guide to Office365-email
    • Securemail
    • Spam/viruses!
  • Office devices and classrooms
    • AV services
    • Exam-studio
    • Optima Locker
    • Printing
    • USB memory sticks
    • Wireless WLAN-networks
  • ICT systems and software
    • Adobe Software
    • Apple support
    • Default software on workstations
    • Files, folders and Windows Explorer
    • Home folder and network services
    • Home use licenses
    • How to start programs in Windows desktop
    • Keyboard shortcuts
    • Microsoft Store Deployment
    • Social media services and tools
    • Web pages and homesites
  • ICT Services
  • Data protection and security
    • ICT Security guide for travelling staff
    • JAMK Network Usage Rules
    • JAMK’s privacy statements

Data protection and security

  • How We Process Personal Data in JAMK
  • Privacy Statements
  • Rights of the Data Subject
  • Rules and Instructions
  • In Cases of Misuse – Submit Service Requests

Data protection officer

Annukka Akselin
tietosuoja [a] jamk.fi

RSS Helpdesk news

  • Eduroam username changes 19/10/2021
  • Unwatched recordings will be moved to Panopto’s Recycle Bin on October 15, 2021 08/10/2021
  • Peppi maintenance break 27.9.2021 24/09/2021
  • Do not hand your username/password to criminals! 02/09/2021
  • Strong authentication in JAMK, secure your account! 01/02/2021
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Helpdesk -palvelun tarjoaa Jyväskylän ammattikorkeakoulu