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Helpdesk and Instructions

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  • To New Users
  • Remote access services
    • Eduroam – a Roaming Service
    • Remote desktop connections and software
    • Webfile Service
  • Username and password
    • Changing your password
    • Creating a password
    • User account locked -error message?
    • What is my username
  • Email services and Office365
    • iPad/iPhone Exchange email and calendar settings
    • Office-applications for Students and Staff
    • OneDrive -client in JAMK’s staff Windows 10 workstations
    • OneDrive at home computers and mobile devices
    • Securemail
  • Office devices and classrooms
    • AV services
    • Exam-studio
    • Optima Locker
    • Printing
    • USB memory sticks
    • Wireless WLAN-networks
  • ICT systems and software
    • Adobe Software
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    • Default software on workstations
    • Microsoft Store Deployment
    • How to start programs in Windows desktop
    • Home folder and network services
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    • Files, folders and Windows Explorer
    • Social media services and tools
    • Home use licenses
  • ICT Services
  • Data protection and security
    • ICT Security guide for travelling staff
    • JAMK Network Usage Rules
    • Privacy Statements

Data protection and security

How We Process Personal Data in JAMK
Privacy Statements
Rights of the Data Subject
Rules and Instructions
In Cases of Misuse –  Submit Service Requests

Data protection officer

Tiia Rantanen
tietosuoja [a] jamk.fi

RSS Helpdesk news

  • Computer clock stuck to winter time? 29/03/2021
  • Update about Zoom’s cloud recording 28/03/2021
  • Upgrade to the latest version of Windows 10 now and avoid interrupting your work at the wrong time! 08/03/2021
  • Strong authentication in JAMK, secure your account! 01/02/2021
  • Pepin käyttökatko / Peppi maintenance break 25.11. klo 06:00-08:00 24/11/2020
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