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Helpdesk and Instructions

Primary Menu
  • To New Users
    • How to log in to JAMK network/workstations
  • Remote access services
    • Eduroam – a Roaming Service
    • Remote desktop connections and software
    • Webfile
  • Username and password
    • Changing your password
    • Creating a password
    • User accout locked -error message?
    • What is my username
  • Email services and Office365
    • iPad/iPhone Exchange email and calendar settings
    • Office-applications for Students and Staff
    • OneDrive -client in JAMK’s staff Windows 10 workstations
    • OneDrive at home computers and mobile devices
  • Office devices and classrooms
    • AV services
    • Exam-studio
    • Printing
    • USB memory sticks
    • Wireless WLAN-networks
  • Data systems and softwares
    • Apple support
    • Default software on workstations
    • How to start programs in Windows desktop
    • Home folder and network services
    • Keyboard shortcuts
    • www-pages and homesites
    • Files, folders and Windows Explorer
    • Social media services and tools
  • ICT-services
  • Data protection and security
    • ICT-security guide for traveling staff
    • JAMK Network Usage Rules
    • Privacy Statements

Data systems and softwares

Ohjelmisto

Data systems for students

  • ASIO student portal
  • Adobe Connect -net conference system | Quick guide
  • Time tables and Classroom bookings
  • MOT -dictionary
  • MS Office 365 email system
  • Study Guide
  • Optima verkko-oppimisympäristö | Guide

Data systems for staff

  • please see intranet > Information systems

Workstation softwares

All JAMK-standard workstations includes the same basic softwares.

RSS Helpdesk news

  • Changes on o365 service 15/01/2019
  • Service break on Moniviestin 15.11. 8:00-9:00 13/11/2018
  • Funet Zoom Network Meeting System to replace Adobe Connect 29/05/2018
  • Spam/viruses! 30/04/2018
  • Office Mix service ends 1.5.2018 05/03/2018
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Instructions

  • Etäkäyttöpalvelut/etätyöyhteys
  • Käyttäjätunnukset ja salasanat
  • Sähköpostipalvelut ja Office365
  • Laitteet ja tilat
  • Järjestelmät ja ohjelmistot
  • Tuki ja opastus
  • Opetusta tukevat työkalut
  • Oppimista tukevat työkalut

Data systems

  • Sähköposti
  • Etäkäyttö
  • Optima
  • Asio
  • Elmo-työtilat
  • Työjärjestykset ja tilavaraukset
  • Asiakirjahallinta Tweb

Meta

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Helpdesk -palvelun tarjoaa Jyväskylän ammattikorkeakoulu | www.jamk.fi