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Helpdesk and Instructions

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  • To New Users
    • How to log in to JAMK network/workstations
  • Remote access services
    • Eduroam – a Roaming Service
    • Remote desktop connections and software
    • Webfile
  • Username and password
    • Changing your password
    • Creating a password
    • User accout locked -error message?
    • What is my username
  • Email services and Office365
    • iPad/iPhone Exchange email and calendar settings
    • Office-applications for Students and Staff
    • OneDrive -client in JAMK’s staff Windows 10 workstations
    • OneDrive at home computers and mobile devices
  • Office devices and classrooms
    • AV services
    • Exam-studio
    • Printing
    • USB memory sticks
    • Wireless WLAN-networks
  • Data systems and softwares
    • Apple support
    • Default software on workstations
    • Microsoft Store Deployment
    • How to start programs in Windows desktop
    • Home folder and network services
    • Keyboard shortcuts
    • www-pages and homesites
    • Files, folders and Windows Explorer
    • Social media services and tools
    • Home use licenses
  • ICT-services
  • Data protection and security
    • ICT-security guide for traveling staff
    • JAMK Network Usage Rules
    • Privacy Statements

Data systems and softwares

Ohjelmisto

Data systems for students

  • ASIO student portal
  • Zoom -net conference system
  • Time tables and Classroom bookings
  • MOT -dictionary
  • MS Office 365 email system
  • Study Guide
  • Optima verkko-oppimisympäristö | Guide

Data systems for staff

  • please see intranet > Information systems

Workstation softwares

All JAMK-standard workstations includes the same basic softwares.

RSS Helpdesk news

  • The telecom operator of Jyväskylä University of Applied Sciences will change on Thursday 22 August. Interruptions in calls during the morning. 20/08/2019
  • JAVA removed from workstations 12/08/2019
  • Securemail 09/08/2019
  • Windows 10 Automatic Update from May 20, 2016 20/05/2019
  • Home use licenses for staff and students 17/02/2019
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Guides

  • Remote access services
  • Username and password
  • Email services and Office365
  • Office devices and classrooms
  • Data systems and softwares
  • Support and Guidance

Data Systems

  • Email
  • Remote access services
  • Optima
  • Asio
  • Elmo Workspaces
  • Classroom Booking System
  • Tweb

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Helpdesk -palvelun tarjoaa Jyväskylän ammattikorkeakoulu | www.jamk.fi