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Helpdesk and Instructions

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Primary Menu
  • To New Users
    • How to log in to JAMK network/workstations
  • Remote access services
    • Eduroam – a Roaming Service
    • Remote desktop connections and software
    • Webfile
  • Username and password
    • Changing your password
    • Creating a password
    • User accout locked -error message?
    • What is my username
  • Email services and Office365
    • iPad/iPhone Exchange email and calendar settings
    • Office-applications for Students and Staff
    • OneDrive -client in JAMK’s staff Windows 10 workstations
    • OneDrive at home computers and mobile devices
  • Office devices and classrooms
    • AV services
    • Exam-studio
    • Printing
    • USB memory sticks
    • Wireless WLAN-networks
  • Data systems and softwares
    • Apple support
    • Default software on workstations
    • Microsoft Store Deployment
    • How to start programs in Windows desktop
    • Home folder and network services
    • Keyboard shortcuts
    • www-pages and homesites
    • Files, folders and Windows Explorer
    • Social media services and tools
    • Home use licenses
  • ICT-services
  • Data protection and security
    • ICT-security guide for traveling staff
    • JAMK Network Usage Rules
    • Privacy Statements

Email services and Office365

Email services at JAMK are located at Microsoft Office365 cloud services.

Microsoft instructions for JAMK students
Office 365 help and how to  & Get started with Office 365, incl. settings for mobile devices

Microsoft instructions for JAMK staff
Get started with Outlook 2016

RSS Helpdesk news

  • Windows 10 Automatic Update from May 20, 2016 20/05/2019
  • New Windows 10 version now available to install! 08/04/2019
  • Home use licenses for staff and students 17/02/2019
  • Project Online Essentials for Staff and Students 12/02/2019
  • Office 365 Pro Plus now available to staff 05/02/2019
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Instructions

  • Etäkäyttöpalvelut/etätyöyhteys
  • Käyttäjätunnukset ja salasanat
  • Sähköpostipalvelut ja Office365
  • Laitteet ja tilat
  • Järjestelmät ja ohjelmistot
  • Tuki ja opastus
  • Opetusta tukevat työkalut
  • Oppimista tukevat työkalut

Data systems

  • Sähköposti
  • Etäkäyttö
  • Optima
  • Asio
  • Elmo-työtilat
  • Työjärjestykset ja tilavaraukset
  • Asiakirjahallinta Tweb

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Helpdesk -palvelun tarjoaa Jyväskylän ammattikorkeakoulu | www.jamk.fi