Some of the programs and/or services that are commonly used in Jamk can only be accessed from within our own local network. Remote usage of some of these services is possible through Citrix services. Remote connection is primarily used with internet browser. There is also a separate client software available to almost all devices/platforms if needed.
Using a browser (default option)
Windows/Linux/Mac:
- Open browser and go to https://remote.jamk.fi
- Sign in with your Jamk email and password
- Start programs or whole desktop. Programs always open to new tab within browser.
Using Citrix Workspace program
There is also a separate client software available to almost all devices/platforms if needed.
Android/Apple iOS:
- Download Citrix Workspace software from app store
- Start the program and create a new profile
- Server: jamkremote.cloud.com
- Sign in with your Jamk email and password
Windows/Linux/Mac:
- Go to https://receiver.citrix.com (On staff computer download Citrix Workspace from Software Center)
- Download and install the Citrix Workspace software with default settings
- Launch the program after installation
- Server: jamkremote.cloud.com
- Sign in with your Jamk email and password
- Please note:
- All programs are automatically added to the Start menu! (Windows)
- In problem situations (programs do not start, can’t sign in etc.) download and install the latest Receiver version
Common instructions:
Storing files: Remember to save your files always to the home directory (H-drive)! User profiles are automatically deleted.
Usage rights and licences: Citrix remote desktop connections are available for Jamk staff and students. Both user groups has their own dedicated and secured servers from which softwares are distributed and launched.
License: License is for 140 concurrent users. Jamk ICT-Services tracks license usage and we will purchase more licenses if needed.
Software on servers: There are almost all common Jamk programs installed, that are allowed to be accessed remotely by their license, including some library software and dossiers.
Limitations: If remote connection is not used within 60min, the server drops the connection automatically. Please save your work often.